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Customer Services Administrator

Meyer-Scott Recruitment Limited
Job LocationPeterborough
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Services Administrator Meyer Scott Ref: VR/08888Salary: £25,000 per annumLocation: Oundle, Peterborough Type: Permanent - Office Based OnlyOverview Our client is a recognised leader in the production and distribution of high-quality feed and nutritional products for a wide range of animals including dogs, cats, horses, backyard poultry and other small backyard animals.They are a small but rapidly growing company in an exciting product category. They value teamwork, collaboration and employees who have an ownership mentality.You would be working in a gorgeous building, which is modern, inviting, and spacious, located in a beautiful village. Ten minutes by car from Peterborough/A1 where you have a large retail services park at that junction and a short distance from Oundle.The role is traditional in that it is a Sales Administration role where you would be working within a small Customer Services team, dealing with other departments such as Despatch/Warehouse located in the UK, Germany, and the USA as well as extensive liaisonwith the Sales Team in terms of pricing, stock availability and so forth - you will need to be a real plate spinner!Essential FunctionsDaily Administrative Support to International Sales Team:

  • Monitoring of Phone and Email accounts which receive customer communication, Customer Inquiries and orders, Follow-up on open orders / invoices / organize and coordinate collections.
  • Allocating stocks to priority orders.
  • Filing and Process of associated Documentation on email server.
  • Assist with various Sales Team requests.
Data Entry into Accounts based software - NetSuite:
  • Customer Information (including terms, pricing, and contact).
  • Creating customer commercial Invoices.
  • Input of Customer Orders to generate warehouse pick slips.
Order to Despatch:
  • Ability to multi-task orders at different stages of the process.
  • Working with associated distribution centres (UK / EU) to ensure delivery time slots are adhered to.
  • Dealing with customer delivery requirements.
Export Orders:
  • Preparing customer orders and associated Administration - Shipping Documents.
  • Liaising with UK and USA teams to coordinate order processing and dispatches.
Essential Skills & Competencies
  • Experience with MS Office / Other Accounts management software.
  • Excellent Communication Skills - written and spoken.
  • Language - EU languages a benefit but not essential.
  • Clear and concise communication skills.
  • Attention to detail.
  • Multi-tasking of various projects.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other duties and responsibilities as requested.Hours: Monday - Friday 9am - 5pm (30 minutes for lunch, amenities available)Holiday: 25 days plus Bank Holidays.Eligibility to join company health provider scheme.

Keyskills :
Customer Services

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