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Customer service Peterborough

GerrardWhite
Job LocationPeterborough
EducationNot Mentioned
Salary22,890 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Salary: £22,890 (inclusive of £2,500 shift allowance) based on 37.5 hoursLocation: Pegasus House, Bakewell Road, Peterborough PE2 6YSFull/Part-time shift options are available within our opening hours 8 am-10 pm Monday-Friday; 8 am-6 pm Saturday & 9 am-5 pm on Sunday.This role will be a hybrid split between working on-site and from homeFor the first three months, successful candidates will be working on-site, to support the skills you have developed within induction training.Working for BGLi Customer Services:BGL insurance is part of the Markerstudy Group and provides a range of motor, home, and life insurance products to three million customers in the UK. We are committed to delivering exceptional service to several of the best-known brands in the UK as well asour brands, Budget Insurance, Dial Direct and Beagle Street all while supported by state-of-the-art, award-winning contact centers and market-leading digital platforms. What will I do as a Customer Service Advisor

  • Take inbound calls from potential and existing customers, dealing with a car, van, and home insurance queries.
  • Maintain high standards for our own and partnership brands
  • Deliver outstanding customer service to every customer first time, every time
  • Take responsibility for our customers and provide resolutions
  • Take ownership of your development within BGLi
  • Be determined to succeed and accountable for results, for yourself and the business
  • Act with drive, pace, and passion
  • Follow the system and procedural processes to ensure compliance with the FCA
What does it take to be a Customer Service AdvisorIt doesnt matter if youve never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive training programme, all we ask is for the following
  • Ideally six months of experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)
  • A proven track record of delivering excellent customer service
  • Strong written and verbal communication skills
  • Demonstrate responsibility for customer concerns and resolution
  • Excellent time management and attention to detail
  • Good numeracy and literacy skills
  • Proven record for setting own goals and monitoring own performance
Why work for usBGL Insurance is a great place to work, but dont just take our word for it. Here are just some of the benefits we offer our colleagues. You have the option to update your benefits package at anytime
  • Pension: Auto Enrolment applies. Contribute 1, 2, 3, 4, 5% with BGL matching amount to a maximum of 5%
  • Bonus - Monthly contribution model
  • Life Assurance: Up to 4x base salary (option to flex up or down)
  • Annual leave 25 days per year, this increases to 1 day a year after each full year of service Max 30 days Opportunity to Buy & Sell annual leave up to 5 days each year
  • Income protection: Up to 75% of base salary (to a max of 5 years) via Unum
  • Employee assistance programme: Telephone, face-to-face or virtual assistance.
  • Flexible benefits package which includes:
  • Holiday buy and sell (up to 5)
  • Cycle to Work
  • Dental Insurance
  • Gymflex
  • Health Care Plan & virtual GP service
  • Critical Illness Cover (also for Partner)
  • Partner Life Assurance
  • Onsite Wellbeing Therapists
  • Tastecard
  • Technology purchase
  • High street discounts
  • Monthly FAB draw
  • Free breakfast on the weekend
  • Volunteer days to support our #givingback programme

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