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Customer Service Co-Ordinator

Job LocationPeterborough
EducationNot Mentioned
Salary18,000 - 230,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About ZellisFollowing acquisition in February 2018, Zellis is now a standalone UK & Ireland company, no longer a subsidiary of the global NGA Human Resources business. We are very proud of being the market leader in our chosen field - Payroll and Human Resources Softwareand Service.How we rollWith over 50 years experience and almost 2,000 employees we serve over 5 million of our customers employees and process in excess of 60 million payslips a year. As a business we offer real-time recruitment, onboarding, talent and performance managementservices to over 600 customers via our powerful and integrated ResourceLink software.Were in good companiesWere trusted by leading businesses throughout the UK and Ireland to help them with their most important resource - their people. We master what we do with a third of the FTSE 100, two thirds of the top 10 retailers and a third of all UK councils as ourcustomers.The PositionManaging change requests and customer administration for Zellis ResourceLink customers including

  • Maintain new and existing customer records via our internal systems.
  • Receive and review service requests received online, via telephone calls and e-mails from customers regarding requests/updates to their ResourceLink systems.
  • Gather, collate and distribute information to enable system changes including installations, upgrades and adhoc changes by liaising with customers and Zellis personnel.
  • Schedule Zellis Deployment Team staff to perform various technical requests.
  • Liaise with customers and colleagues to ensure SLAs and strict timescales are adhered to.
  • Liaise with the Zellis financial co-ordinator as necessary to ensure revenue can be recognised and invoiced in a timely manner.
  • Work closely with other members of the team to ensure appropriate distribution of workload.
  • Ensure appropriate authorisation before making changes to records in Zellis customer systems.
  • Assist the business with general enquiries and provide support as necessary
  • Work well to sometimes very tight timescales in a fast paced environment
Desirable
  • Administration/co-ordination skills
  • Good numeracy and English speaking and written communications skills for communicating with external customers
  • PC literate
  • Flexible
  • Able to adhere to standard processes but identify opportunities for improvement
  • Organised, conscientious, attention to detail
  • Experience of working in similar level of administrative/scheduling role
  • Worked with customer support call-logging/ticketing systems

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