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Customer Service Assistant

Nagel-Langdons
Job LocationPeterborough
EducationNot Mentioned
Salary21,881 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

PeterboroughPeterborough Do you strive to deliver exceptional customer service every timeDo you have experience of working in a fast paced, customer service office environmentIf so, this could be the role for you!Here at Nagel Langdons,we havean exciting opportunity for a Customer Service Assistant to join the team based at ourPeterboroughdepot. You will be working on a full time, permanentbasis workingMonday - Friday Days 08:30 - 17:30. In return youll receive a competitive salary of £21,881per annum.About us:Whether its fresh consignments or frozen goods we have it covered! Nagel Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 lorries carrying chilled and frozen food all over the country. Werethe only company providing a 24-hour service of this kind, and were very good at it.Benefits youll receive as our Customer Service Assistant:

  • Annual pay review
  • Company sick pay
  • Free inhouse job specific training and development
  • Opportunity for career relevant apprenticeships
  • Free onsite parking
  • Free tea/coffee/milk
  • Employee Assistance Programme
  • Staff Discount Scheme
  • Office/Warehouse to wheels scheme
  • Free eye tests up to £25
  • Relaxed working environment
The Customer Service Assistant role:Your role will be to handle daily enquiries and bookings from customers, ensuring the highest quality of service is delivered and any complaints are followed up and escalated where required.What youll be doing as our Customer Service Assistant:
  • Respond to all customer enquiries and ensure they are made aware of delivery and collection arrangements
  • Book incoming jobs onto company systems and allocate them to relevant depots
  • Work closely with Warehouse colleagues and customers to identify any discrepancies in stock movements
  • Assist with price quotations for movement of loads upon request
  • Provide cover for the Transport Team where required
What qualifications and experience are we looking for in our Customer Service Assistant
  • Level 3 Customer Service or equivalent
  • Experience of using computer systems including Microsoft Excel and word
  • Ability to compile, analyse and interpret relevant data
  • Experience of liaising with customers
  • Able to demonstrates an understanding of exceptional customer service
What skills and abilities are we looking for in our Customer Service Assistant
  • Ability to use initiative and to be organised so that key tasks can be completed fully and on time
  • Ability to work to set targets and deadlines
  • Excellent verbal and written communication skills
  • Proven arithmetic skills
  • Happy working with a team
If this role sounds like the right fit for you, click apply today to become our new Customer Service Assistant. Wed love to hear from you!

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