Customer Service Agent

Job Description

Are you looking for your first office job, to gain valuable experience and expand your skillsetDo you want to kick start your career in a large, multiband company that will offer you a secure, full-time role with room for progressionDo you want to work for a professional and progressive company that really focuses on its employeesDo you have a passion for delivering excellent serviceI am working with a fantastic, forward-thinking, and rapidly growing company that are looking for someone with an equally fantastic personality.This company is offering a great opportunity for someone to gain hands on customer service experience in an office-based environment.The company are a leading insurance provider, and offer an extremely supportive environment.Salary: £22,890 (inclusive of £2,500 shift allowance) based on 37.5 hoursFull/Part time shift options available within our opening hours 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday.This role will be a hybrid split between working on site and from homeFor the first three months, successful candidates will be working on site, to support the skills you have developed within induction training.Working for BGLi Customer Services:BGL insurance is part of the Markerstudy Group and provides a range of motor, home and life insurance products to three million customers in the UK. We are committed to delivering exceptional service to several of the best known brands in the UK as wellas our own brands, Budget Insurance, Dial Direct and Beagle Street all while supported by state of the art, award-winning contact centres and market leading digital platforms. What will I do as a Customer Service Advisor

• Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries.
• Maintain high standards for our own and partnership brands
• Deliver outstanding customer service to every customer first time, every time
• Take responsibility for our customers and provide resolutions
• Take ownership for your development within BGLi
• Be determined to succeed and accountable for results, for yourself and the business
• Act with drive, pace and passion
• Follow system and procedural processes to ensure compliance with the FCA

What does it take to be a Customer Service AdvisorIt doesnt matter if youve never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive training programme, all we ask is for the following

• Ideally six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)
• A proven track record of delivering excellent customer service
• Strong written and verbal communication skills
• Demonstrate responsibility for customer concerns and resolution
• Excellent time management and attention to detail
• Good numeracy and literacy skills
• Proven record for setting own goals and monitoring own performance

Why work for us

• Free breakfast on the weekend
• 25 Days Holiday (increasing 1 day per year, up to 30 days with each year of service) + Opportunity to Buy & Sell annual leave up to 5 days each year
• Employer Pension with 5% contribution
• Life Assurance 4% base salary
• Health Care Plan & virtual GP service
• Cycle to work scheme
• Stormfront Technology scheme
• Gym Flex
• Payroll Giving
• Volunteer days to support our #givingback programme

Keyskills :
Customer Service