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Customer service advisor

Job LocationPeterborough
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Customer Service AdvisorHours of work:8.30am - 5.30pm Monday - Friday**You will need to be available to work one in four Saturday mornings - 8.30am - 12.30pmAre you a caring and compassionate individual with the burning desire to helpWe are currently working within a people focused healthcare business, providing a variation of high-quality medical products.Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service.You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers.What to expect day to day:

  • Contacting customers on a monthly basis, confirming orders and delivery details
  • Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers
  • Processing prescriptions
  • Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions
  • Dealing with customer complaints, responding to them appropriately and recording them
  • Inputting customer details, keeping records accurate and up to date
About you:
  • Inbound OR outbound customer service experience is essential
  • Top class communication and relationship building skills
If you are interested in this role please click APPLY NOW.Distinct Recruitment Privacy Policy

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