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Contact Centre Team Leader - 12 Month Fixed Term

Sanderson
Job LocationPeterborough
EducationNot Mentioned
Salary23,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Who are DiligentaDiligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has beendescribed as home by existing employees, we drive a culture that is founded on positive change and development.The OpportunityOur Contact Centre team at Diligenta are looking for an experienced Customer Services Team Leader to apply their existing skills for a 12-month maternity cover contract. This individual will be expected to manage, coach and develop the team effectively todeliver the highest standards of customer service and maximise individuals/team potential.Youll be:

  • Regularly reviewing and appraising staff in line with company methodology for probation, objective setting, and appraisal management
  • Proactively managing efficient team delivery and output within agreed service levels and business targets
  • Ensuring training and development plans are maintained for all team members
  • Managing the fair and consistent application of performance management and disciplinary measures as necessary
  • Leading the team by example, acting as a mentor and role model
  • Providing clear and constructive feedback to lever performance and service delivery
You should apply if you:
  • Hold at least 2 years proven experience in people and performance management
  • Have a strong Customer Services background and experience working in a fast-paced contact centre
  • Can show the ability to work under-pressure with a strong sense of proactiveness
  • Have an understanding of Occupational Pension Scheme products
  • Have excellent written and verbal communication skills
The Perks
  • 25 days holidays + 8 bank holidays
  • Discretionary annual bonus
  • Company pension scheme membership
  • Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
  • Access to our Confidential Helpline is available to be used by you and your family
  • Develop your career through a wider global organisation of the TCS family

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