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Complaints Handler

Guidant Global
Job LocationPeterborough
EducationNot Mentioned
Salary£22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

tart Date: ASAPPermanent, 35 hours per week (Monday - Friday)Hours are between 8am - 6pm (No Shift Rota)Salary: Up to £22k (Depending on experience)Location: This role can be based in either Bristol or PeterboroughWe have new vacancies for Complaints Handlers and are looking for individuals to join our complaints team in Bristol or Peterborough . Your role will involve resolving all complaints in a timely manner ensuring that the investigation is thorough and the Treating Customer Fairly principals have been followed to reach a fair resolution for our Customers.Your role with us:

  • Full investigation and resolution of all complaints to a standard in line with TCF principles, across full range of products, services and customers including where appropriate Senior Manager Complaints within the necessary timescales.
  • Agree compensation and redress where customers have been disadvantaged, maintaining compliance with delegated authority limits and guidelines, in order that appropriate levels of compensation/redress are paid. Escalate issues as appropriate.
  • Resolve follow-up correspondence that is received, in a timely manner, ensuring any outstanding queries are resolved. Analyse and feed back where issues have not been addressed in the original complaint.
  • Ensure that all entries onto MI systems are accurate and reflect the position of our customers complaints at all times.
  • Ensure that due attention is paid to the fair treatment of customers at all times, which will include clear communications, keeping the customer informed and honouring promises made.
  • Ensure that the Complaint Framework is followed and procedural changes identified and address.
  • Actively embrace Systems Thinking, by consistently looking for better ways to improve the customer experience and embedding those changes,
    • What were looking for:
  • Prior Financial Services experience preferred.
  • Good planning & organising skills
  • Able to delight our customers , helping to restore their faith in the company
  • A flexible approach, along with attention to quality & detail
  • The ability to make decisions and judgements
  • Excellent Team Working Skills
  • Administration and Customer service experience
  • Energetic, with a positive can do outlook
  • Ability to be approachable, knowledgeable and helpful when dealing with Customers on the phone
  • Listening skills & empathy
  • Experience of following policies and procedures
  • Demonstrate the Diligenta Values & Behaviours
    • Benefits:* Discretionary annual bonus (up to 5%) * Company pension scheme membership* 23 days holidays + 8 bank holidays* Holiday allowance rising with promotion* Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools* 24/7 access to a wide range of books* Receive a wide range of retail discount shopping schemes* Access to our Confidential Helpline is available to be used by you and your family* Get to volunteer in our own employee communities throughout the working day* Any other relevant benefits related to the role * Develop your career through a wider global organisation of the TCS familyDont miss this competitive opportunity, apply today!Guidant is acting as an Employment Agency in relation to this vacancy.

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