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Application Management Service Specialist

Zellis
Job LocationPeterborough
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

About the role The Application Management Service (AMS) Specialist will be responsible for delivering application managed services for Zellis UK and Irish customers. The AMS service is designed to support Zellis customers in day-to-day usage of the ResourceLink platform,optimising the software, maintaining a healthy system and providing associated system related activities.Key responsibilities include:Application Security Management

  • Access management and certification.
  • Request management.
  • User access maintenance.
Incident & Alert Management
  • Support for technical incidents or defects.
  • Incident and problem management.
  • Service communications.
  • Identifying and developing strategies to avoid potential causes of service failure.
  • Coordinating technical support.
  • Maintaining knowledge base problems, known errors and workarounds.
Upgrade & Release Management
  • Legislative upgrades/patches and release management.
  • Knowledge updates and future roadmap discussions.
  • Change Control/Change enablement and Continuous Improvement.
Application Maintenance
  • Deployment management.
  • Infrastructure and platform management.
  • Task automation and SLA reporting.
Configuration & Reporting Support
  • Support for minor application changes.
  • Support for agreed cyclical ResourceLink changes.
  • Configuration management.
  • Interfacing with customers Change Board or equivalent.
  • Attending customer Change Board or equivalent meetings.
Hierarchy Maintenance
  • Maintenance of Payroll & HR hierarchy.
  • New Post/Structure Unit creation.
  • Post-to-Post maintenance.
System Review
  • Review customers Top 5 ResourceLink issues.
  • Review the configuration of the ResourceLink system.
  • Review whether functionality is being utilised effectively.
  • Review usage of recent releases for efficiency savings.
Skills and experience required
  • Customer Alignment - Capable of developing strong customer relationships to support ongoing service delivery and future opportunities.
  • Ethics - Widely trusted, seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesnt misrepresent themselves for personal gain.
  • Agility - Capable of recognising differing learning styles of colleagues, leveraging this information to promote learning for the team assigned; reliable and flexible in their work, with ability to work to very tight deadlines and under pressure duringbusy periods.
  • Innovation - Always seeking innovative and improved ways of working, bringing added value to customers.
  • Communication - Exhibits good listening and comprehension; expresses ideas and thoughts well in written and verbal form; keeps others adequately informed; selects and uses appropriate communication methods; ability to adapt communication style to differentaudiences.
  • Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can createcompetitive and breakthrough strategies and plans.
About Us Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciatedfor the work they do - through precision, choice, and magic.We have over 50 years of heritage and industry experience - and weve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then - not least our name. We were acquiredby Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiringBenefex, were now even better equipped to serve the complex needs of our customers.Our vision is to be the clear leader in pay, reward, analytics, and people experiences. Were proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, whichwere defined with input from all of our 2,000 colleagues, are not empty words on a poster:
  • Unstoppable together.
  • Always learning.
  • Make it count.

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