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6 MONTH CONTRACT CUSTOMER SERVICE ADVISOR

Job LocationPeterborough
EducationNot Mentioned
Salary20,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are looking for an experienced and well-organised Customer Service Advisor to provide the necessary support to the business. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providingfeedback, documentation, and information. This is a fixed Term Contract for 6 Months.. which could lead to a permanent role. (This will be a home based role hybrid style with 1-2 days a week going into the office)YOU WILL BE:

  • Respond to complaints from customers and give after-sales support when requested
  • Handle the processing of all orders with accuracy and timeliness
  • Deal with customer queries
  • Solving any problems with a 1 call resolution
  • Communicating with internal and external teams
  • Dealing with all general administration within the team
  • Up-sell on other products and services within their range
YOU WILL HAVE:
  • Good computer skills (MS Office)
  • Well-organised and responsible with an aptitude for problem-solving
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • A team player with high level of dedication
  • Ability to up-sell
  • Ability to work well under pressure
  • Adaptable with a reactive attitude
  • Can multi-task with ease

Keyskills :
AdvisorComplaintsCustomer ServiceReactiveUpsell

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