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Job Location | Peterborough |
Education | Not Mentioned |
Salary | £35,000 - £40,000 per annum, inc benefits |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Role: 3rd Line Support EngineerLocation: Peterborough, CambridgshireSalary: Up to £40k plus Benefits and Training BudgetAre you an experienced 3rd Line Support Engineer with experience working for an MSP (Managed Services Provider), looking for an exciting and varied role with a Microsoft Gold Partner If so this could be the ideal opportunity for you.Role:This position is for an experienced (ideally 5+ years with MSP) Systems and Project Engineer (L3), reporting to the IT Services Manager.In this role you will be responsible for: BAU infrastructure ticket escalations (internal/external); project work (internal/external); infrastructure reviews and reports (internal/external); pre-sales technical advice; reviewing and updating documentation (internal/external); and providing general troubleshooting, support and mentoring to our internal team and external customer base.Travel to customer sites will be required for support, projects and meetings which cannot be performed remotely. You will possess and maintain a broad and deep working knowledge and experience of key areas of IT infrastructure, including hardware and software, commonly used in business environments. You will be an effective verbal and written communicator as this is a customer facing role which requires accuracy and diplomacy.This role is based the Peterborough office with regular external site visits, as necessary so you must have a full UK drivers’ licence.Required: