2nd Line Network Engineer - Night Shift - NOC - Hybrid

Job Description

2nd Line Network Engineer - Night Shift - NOC Permanent Salary £30,000 - £45,000 Hybrid - 2 shifts per week onsite, Hampton, Peterborough. Provide remote support on a rota:4 shifts - Nights - 12hr shifts (between 8pm - 8pm). 4 days on and 4 days off. The focus of this role is responding to BAU 2nd Line incidents logged in the incident management system and providing support to end customers. Skills and experience: Essential-2-3 years experience in a similar SLA driven support role.-Proven Customer service Skills. -Industry recognised qualifications in relevant areas.-Cisco CCNA required as a minimum.Desirable-Basic knowledge of ITIL-Security Clearance (SC) advantageous -Fortinet Knowledge-F5 Knowledge-Checkpoint Knowledge-Palo Alto-Aruba-SDWAN-Cisco ISE-Purpose of the role: Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements.*Incident Diagnostics and Assistance*Log Monitoring and Analysis*Rule base Auditing and Advisory*Device Software Upgrades, Patches, and Bug Fixes*Configuration Backup / Restore*Rule base and Network Configuration Change ManagementProvide a point of technical escalation and expertise for 1st line engineersMaintain technical accreditations in line with cataloged services.Provide technical assistance to on-going projects and the transition of new customers when required.Escalate potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers.Escalate potential problem issues with Problem and Incident Management.Recommend and deploy changes via the change management process when required.Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.Provide assistance to Team members and Analysts as required.Proactively maintain and develop knowledge, skills, and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and solutions.Escalate and work with vendors when required.Personal Skills: Good communication skills, verbal and writtenPunctual and reliablePositive, enthusiastic and supportive individualAbility to take ownership of and progress incidents to resolution, or to identify when escalation is necessaryAbility to work under pressureAbility to work in a team and to support team members Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.This role requires the successful candidate to either hold SC Clearance or to be willing to go through the process of ClearanceIf you have the outlined skills and experience, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.