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2nd Line Network Engineer

Job LocationPeterborough
EducationNot Mentioned
Salary30,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Network Engineer (SC Clearance or Eligibility to be SC Cleared is required)Salary: £30,000-£40,000Location: Hybrid/PeterboroughAbout the roleRespond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements.

  • Incident Diagnostics and Assistance
  • Log Monitoring and Analysis
  • Rule base Auditing and Advisory
  • Device Software Upgrades, Patches, and Bug Fixes
  • Configuration Backup / Restore
  • Rule base and Network Configuration Change Management
Provide a point of technical escalation and expertise for 1st line engineersProvide technical assistance to on-going projects and the transition of new customers when required.Recommend and deploy changes via the change management process when required.Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.Provide assistance to Team members and Analysts as required.Knowledge and ExperienceEssential
  • 2-3 years experience in a similar SLA driven support role.
  • Proven Customer service Skills.
  • Industry recognised qualifications in relevant areas.
  • Cisco CCNA required as a minimum.
Desirable
  • Basic knowledge of ITIL
  • Security Clearance (SC) advantageous
  • Fortinet Knowledge
  • F5 Knowledge
  • Checkpoint Knowledge
Personal Attributes
  • Good communication skills, verbal and written
  • Punctual and reliable
  • Positive, enthusiastic and supportive individual
  • Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
  • Ability to work under pressure
  • Ability to work in a team and to support team members
  • Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.

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