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| Job Location | Peterborough |
| Education | Not Mentioned |
| Salary | 30,000 - 40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
2nd Line Engineer Perm - £30,000 - £40,000 Location - Onsite - Hampton, PeterboroughWhat youll do:*Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements*Incident Diagnostics and Assistance*Log Monitoring and Analysis*Rule base Auditing and Advisory*Device Software Upgrades, Patches, and Bug Fixes*Configuration Backup / Restore*Rule base and Network Configuration Change Management*Provide a point of technical escalation and expertise for 1st line engineers*Maintain technical accreditations in line with catalogued services*Provide technical assistance to on-going projects and the transition of new customers when required*This role requires the successful candidate to either hold SC Clearance or to be willing to go through the process of Clearance*Escalate potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers*Escalate potential problem issues with Problem and Incident Management*Recommend and deploy changes via the change management process when required*Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork*Provide assistance to Team members and Analysts as required*Proactively maintain and develop knowledge, skills, and experience through client contact, industry sources, formalised training and development plan*Work with consultants to better understand issues and solutions*Escalate and work with vendors when requiredWhat you need to succeed:Must-have:*2-3 years experience in a similar SLA driven support role*Proven Customer service Skills*Industry recognised qualifications in relevant areas*Cisco CCNA required as a minimumNice to have:*Basic knowledge of ITIL*Security Clearance (SC) advantageous*Fortinet Knowledge*F5 Knowledge*Checkpoint Knowledge*Good communication skills*Punctual and reliable*Positive, enthusiastic and supportive individual*Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary*Ability to work under pressure*Ability to work in a team and to support team members*Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite mannerIf you have the outlined skill and experience and you are looking for your next opportunity, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.