Customer Service Advisor

Job Description

Are you taking your first step into an office role Looking to gain practical experience and an income alongside your academic studies Or are you an experienced customer service professional looking to join a well-established business that puts people firstRead below to find out how you can join us as a Customer Service Advisor.Were looking for fantastic people to join us, bringing an innovative spark along with them. We solve problems and overcome challenges for a living, so positive energy flows through our veins.We have fantastic opportunities for Customer Service Advisors to join us in our Paignton Contact Centre, on a fixed term contract up to Christmas. We have a temp-to-perm mindset for those wishing to progress.Work-life balance is critical to all of us, so well do our very best to build your fixed shift pattern around your home, social, academic, and personal life commitments.We have part-time days, evenings and weekends to cover, and we welcome applications from all members of our local community. Our diverse and vibrant workforce includes colleagues new to our business, and those with decades of valuable experience. Equality,diversity and inclusion are central to our culture.Reporting to the Contact Centre Manager, the role of Customer Service Advisor is to answer inbound calls from customers, processing orders and managing customer queries, while ensuring the highest standards of customer care are met at all times.Key responsibilities:

• Answer incoming calls, web chats and emails to resolve customer orders and queries in a friendly, informative manner.
• Utilize the intranet to provide accurate information on products and/or services available.
• Understand processes (i.e. returns) and be able to articulate this on the phone to customers.
• Undertake all aspects of administrative work competently and with attention to detail. Including accurate data entry and attention to formal customer correspondence.
• Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
• Process the fulfilment of formal customer correspondence.
• Have a sound knowledge of, and the ability to apply all client processes and procedures.

Part-Time colleagues work a fixed pattern of between 10 and 21.5 hours per week. Were a flexible employer offering competitive salaries and a variety of shift patterns in all our roles.We would welcome applications for this Customer Service Advisor role with the following skills: Customer Service, Advisors, Call Centre, Phone, Admin, Office, Administration, Telephony, Communication, Contact Centre, Inbound, Customer Support, FTC, TeamPlayer, Data Entry, IT Literate.Benefits

• Training and support - an ideal entry point to a boom industry.
• VIP Discounts on select clients products and services.
• Access to our prestige Benefits and Rewards Portal - including discounts on high-street shopping, days out, entertainment and food & drink, including popular brands such as Apple, Samsung, and Buyagift.
• Long Service Rewards - both financial and leave based.
• Career Development Opportunities - through E-Learning, management development programmes, and apprenticeships in which you can gain professional qualifications during working time at no cost to yourself.
• Access to a well-established Employee Assistance Programme provider who provides support to our people and their families in areas such as their health and wellbeing.
• Refer a friend scheme - our colleagues are the best ambassadors for our business.

Plus the other excellent benefits youd expect from a market leader.Essential Skills

• Excellent verbal and written skills.
• Ability to establish and maintain effective working relationships.
• Strong interpersonal skills and/or previous experience working with customers.
• The ability to maintain calm under pressure.
• Undertake tasks with speed and accuracy.
• Work as part of the team to ensure work is completed.

Desirable Skills

• Previous experience working within a customer focused environment would be an advantage, but not essential.

About CompanyWhistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billionitems annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.Due to the nature of our business, this role may be subject to a basic DBS check.

Keyskills :
AdminCall CentreCommunicationContact CentreCustomer ServiceCustomer SupportData EntryFTCTelephonyAdministrationInboundTeam PlayerOfficePhoneAdvisorsIT Literate.