Medical Administrator

Job Description

Job titleAdministratorFunction:Reception and Administration OfficeResponsible toAdmin ManagerAccountable toOperations ManagerKey Contacts:Patients, Visitors, Consultants & other LycaHealth Staff & SuppliersType of contract/tenure of postPermanent ContractHours per week40LocationLycaHealth Canary Wharf Diagnostic Centre, LycaHealth Orpington Diagnostic Centre & Other LycaHealth sites as they openRole Purpose:To provide an effective and efficient reception and administration, to provide supporting duties as and when required and a patient orientated service to support the smooth running of the LycaHealth Department.Core Responsibilities:Administration

1. To meet and greet all patients their families and visitors to LycaHealth maintaining a front of house that is inviting, welcoming and friendly.
2. To maintain a very smart, professional appearance.
3. To organise and book appointments for patients, doctor’s secretaries and external staff - in person and over the telephone
4. To provide a focal point for appointment enquiries from both clinicians and patients, dealing with queries as they arise to ensure the smooth running of the service.
5. To clearly explain preparations and procedures to patients
6. To check that Imaging request forms are IR(ME)R compliant before booking the procedure
7. To be trained in the use of the Department computer systems such as PAS and PACS
8. To politely deal with telephone bookings and enquiries, using the company telephone answering standard. This will include checking voicemail and returning calls
9. To assist with resolving difficulties and problems from patients, clinical staff and other external departments
10. To prepare paperwork for the day ahead and to locate missing paperwork as required
11. To handle insurance queries
12. Liaise with Administration and Accounts Managers regarding the billing’ process
13. To assist in other administrative tasks as directed
14. To occasionally chaperone the radiologists and other Clinicians
15. To check stationary levels and order appropriately under the instruction of the manager
16. The correct transfer of Radiological images to and from the PACS system

Other Responsibilities

1. We expect all our staff to share the values that are important to our company and behave in a way that reflect these
2. Always behaves in a way that is consistent with LycaHealth Behaviours and is receptive to further improvement
3. Demonstrates high moral standards and integrity in all matters
4. Has a high degree of self-awareness and maintains a calm demeanour in stressful and challenging situations whilst still achieving desired outcomes
5. Maintains the highest levels of appearance & uniform.
6. Demonstrates determination, resourcefulness and purpose to personally deliver the best results for the organisation
7. Motivates and empowers others to align their efforts to achieve our goals.
8. Creates an open and trusting environment
9. The post holder will be expected at all times to take responsibility for their own actions, support multi-disciplinary and partnership working and develop a working environment of courtesy, fairness and mutual respect
10. To have a flexible and positive attitude to work and adaptable to changing circumstances, being tolerant of necessary change and fluidity within the organisation
11. To uphold & adhere to all LycaHealth policies and procedures
12. To undertake any other duties as directed or required by the Line Manager

Work pattern

1. To be prepared to be flexible and cover both LycaHealth sites when necessary based on a rota system
2. The normal working week (40 Hours) will encompass 5* 8 hour shifts rota’d duties between 7.30am-8pm Monday-Saturday as determined by Service need/rota management.
3. To necessitate business & Service needs additional work beyond the 40 hours may be required and these will either be paid or given as time off in lieu at overtime rates.
4. For any part-time staff, hours of work, leave etc. will be pro-rata’d according to number of weekly contracted hours.
5. This is a full-time post encompassing working on all days across the working week (including evenings & weekends) as directed and required.

Values & Standards

We expect all our staff to share the values that are important to our company and behave in a way that reflect these.

Always behaves in a way that is consistent with LycaHealth behaviours and is receptive to further improvement.

To maintain a very smart, professional appearance in adherence to the Uniform policy.

Demonstrates high moral standards and integrity in all matters.

Maintains a highly positive outlook and approach to all work tasksM

Required skills

Administrative

Customer Service

medical

healthcare

Keyskills :
Administrative Customer Service medical healthcare