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Customer Service Representative

Job LocationOrpington
EducationNot Mentioned
Salary£20,000 - £22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Role: Customer ServiceLocation: OrpingtonSalary: £20k- £22kHours: Monday - Thursday -08:45 - 17:30 and Fridays 08:45 - 17:00Benefits: 20 days + bank holidays Ongoing training, Pension scheme, Modern offices, development programmesAre you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction Please apply today!We have teamed up with one of our clients based in Orpington looking to recruit for a Customer Service representative to join their vibrant and outgoing team. This position is suitable for someone who has excellent customer service skills and is interested in joining a fast-growing organisation. As a Customer Service representative, you will be providing excellent customer experience by communicating via telephone, letter, Live Chat, and email. For more details please call or email Dolly on ,Responsibilities:

  • Start to end process of orders
  • Offering 1st line support on all enquiries
  • Arranging, organising, and overseeing couriers
  • Dealing with order delays
  • Follow up on customer interactions and Identifying sales opportunities
  • Email management of multiple mailboxes
  • Taking payments and invoice Analysis, maintaining procedures within the team such as BACS payments, Direct Debits, Invoicing, Debt Management and Suspensions
  • Provide an effective telephone service, ensuring all calls are answered in a prompt, timely and professional manner
  • Investigate and solve customer billing concerns
  • Person specification:
  • Outstanding communication skills
  • Ability to obtain and evaluate all relevant information to handle product service enquiries
  • Reliable and Punctual
  • Excellent interpersonal skills
  • Good telephone manner
  • Great attention to detail
  • Problem solving and analysis
  • A great team player who is eager to learn and take on new challenges
  • Computer literate (word-processing, spreadsheets, and email)
  • Ability to work under pressure with high call volumes
  • Knowledge of customer service practices and principles
  • Previous office experience working in a Customer Service role
  • Whilst wed love to get back to every applicant, it isnt always possible. So, if you havent heard from us within 3-5 days, please note that your application has not been successful on this occasion.If you would like to speak to us about this opportunity, please do get in touch with Office Angels Bromley on , alternatively email with your CV.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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