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Clinic Lead Must have Clinic Experience

LycaHealth
Job LocationOrpington
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Role Purpose:To Lead the Admin staff in patient interactions providing a meet and greet service for patients and clients and ensure effective capture of patients at the end of their visit for patient feedback surveys and any onward referrals.To supervise and train Admin staff to ensure provision of a friendly, welcoming, interactive and efficient receptionTo provide supporting duties as and when required and a patient orientated service to ensure the smooth running of the LycaHealth Centre.Core Responsibilities:Administration

  1. Overseeing the front desk team in their daily duties.
Compliance and Auditing1. Review the complaince in line with CQC standards. Conduct auditing on a continual bases to improve all aspects of the clinic.Fascillites1. RMaintian and sevice all fascillities issue with the correct resourcesInfection Prevention and Control
  1. The post holder is to be aware of and comply with national and local infection prevention and control guidance
Customer Care
  1. Help to promote a culture of excellent Customer Service and identify areas for improvement as appropriate.
  2. Maintain Excellenet Relationships with Consultants, GPs and Staff across the company.
Communication
  1. To deal in a clear and approachable style with all patients and families, taking care to address any concerns that are raised.
  2. Liaise closely with other members and associates of LycaHealth and patients to ensure that relevant information is communicated accurately and promptly
Risk Management
  1. Implementation & compliance with LycaHealth systems and procedures for Risk Management including;
2. Undertaking Risk Assessments3. Local management and resolution of complaints and concerns,Work pattern
  1. To be prepared to be flexible and cover both LycaHealth sites when necessary based on a rota system
  2. The normal working week (40 Hours) will encompass 5* 9 hour shifts rota’d duties between 7.30am-9pm Monday-Sunday as determined by Service need/rota management.
Values & Standards
  1. Demonstrates determination and enthusiasm, resourcefulness, initiative, self-motivation and purpose to personally deliver the best results for the organisation.
  2. Motivates and empowers others to align their efforts to achieve our goals.
  3. Reports all incidents, errors, near misses, complaints and faults to Operational Manager
Required skills
  • Complaints
  • Compliance
  • Customer Service
  • Feedback
  • Management

    • Keyskills :
    Complaints Compliance Customer Service Feedback Management

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