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Interim Customer Service Manager

Page Personnel Secretarial & Business Support
Job LocationOrmskirk
EducationNot Mentioned
Salary42,000 - 46,000 per annum, pro-rata, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time Work from home

Job Description

This opportunity has arisen for an experienced dynamic and highly motivated Customer Service Manager to lead this department through a period of change.Client DetailsThis business are a large manufacturing business with excellent financial track record, they operate within a specialist market and will offer hands on training to learn about their products in detail.Working for a growing UK business you will be based in a hub of activity, HQ consists of around 150 staff with departments based across 2 buildings.DescriptionKey Responsibilities will include;

  • Using SAP to track large customer orders, inefficiencies and SAP training
  • Management and leadership of a team of 6, this team will also increase by 2 within the coming weeks
  • Building relationships between other functions within the group to ensure a smooth customer journey
  • Management 3rd party relationships to ensure customer goods are delivered in a timely manor
  • Assist with customer expectation management
  • Implementing change and suggesting improvements
This role would suit a professional contractor or could become a longer term opportunity for an applicant who would choose to apply for the permanent post. This will be being advertised during the interim assignment.ProfileThe successful candidate for the role will match all criteria below (and be able to add more)*Experienced in house Customer Service Manager within a large Manufacturing business*Hands on People Manager*Proven management skills is essential*Experience working as part of a senior leadership team*Comfortable and experienced in pitching ideas to board level*Experienced in being self managed*Previous role having been at No1 level for Customer Services within a head office for a retail business would be ideal for this roleJob OfferThis role offers
  • Working hours are 37.5 hours per week, Monday to Friday 8.30am - 5.00pm.
  • Opportunity to work from home for 2-3 days per week.
  • 25 days holiday plus declared public holidays.
  • Holiday Purchase Scheme - up to five additional days annual leave
  • Cycle to Work
  • Bonus Scheme - pays up to 20% of basic salary and based on business targets and not guaranteed
  • Car subsidy allowance
  • Private health care
  • Defined contribution pension
  • Free car park
  • Staff restaurant

Keyskills :
RetailOperations ManagerCustomer Service ManagerOrmskirkWest Lancashire

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