NHS 111 Operational Shift Lead - Oldbury

Job Description

NHS 111 Operational Shift Lead - OldburyDHU HealthcareThe closing date is 14 June 2023Job summaryDHU Healthcare provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards as well as a proactive approach towards patient care and to achieving the delivery of a patient focused service.Main duties of the jobTo coordinate the real-time call centre operational shift delivery in a proactive manner, under the guidance of the Operational Performance Management team. To monitor, manage, lead and coach the teams within the call centres to ensure provision of an efficient,high quality and safe service at all times. Ensure adherence to National Quality Requirements and organisational Key Performance Indicators through proactive and innovative management and ensure adherence with all contract requirements. Work online to a safeand effective standard maintaining own skills and competence. To liaise with key stakeholders and represent DHU in a timely and professional manner as and when required.About usDHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day acrossa wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes and the West Midlands a population totalling around ten million. A socially conscious organisation, we providecompassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people. You can find out more about us at Our profile :: DHU HealthcareDate posted23 May 2023Pay schemeOtherSalary£27,055 to £32,934 a year Pro Rata Per AnnumContractPermanentWorking patternFull-timeReference numberM0051-23-0134-2Job locationsD H U HealthcareJoseph StreetOldburyWest MidlandsB692AQJob descriptionJob responsibilitiesNHS 111 Operational Shift Lead x 4 (Oldbury)DHU Healthcare provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards as well as a proactive approach towards patient care and to achieving the delivery of a patient focused service.We have an exciting opportunity for a NHS 111 Operational Shift Lead to join our management team.Duties of the role include:To support and co-ordinate the real-time management and operation of our 111 advice centers, ensuring pro-active and effective performance delivery against the NHS 111 service level agreements.To provide support through real-time leadership and direction to call taking staff, managing relationships effectively and leading operational management processes and analysis that enables excellent performance to be established and maintainedAssisting in ensuring operational effectiveness and efficiency within the National Quality Standards and KPIs for all our NHS 111 and Out of Hours ContractsMonitor, manage, lead and coach the advice centre teams, with support and guidance from the Operational Performance Managers, to provide a safe and high quality patient focused service for the NHS 111 Services across Derbyshire, Leicestershire, Lincolnshire,Northamptonshire, Nottinghamshire, and Milton KeynesInterpreting and applying performance data to gain a reliable picture of individual and organisational performance and take timely action to address any performance concerns identified.To support adherence to contractual and regulatory performance and quality standards, making improvements to patient experience, service quality, and efficiency.Who you will need to be:Excellent interposal and communication skillsExcellent technical skills with the ability to make decisions quicklyDynamically minded with good leadership skillsDelegation SkillsAbility to use initiative and problem solving skillsAble to assertively and professionally manage challengeAble to prioritise and deliver competing demands to a good standardFlexibility to meet service needsPersonable, professional and capable of making positive connections with all teams within the Advice CentresEnthusiastic with energy and drive.Creative and Innovative thinker.Proactive and positive especially in relationship building**If you have been unsuccessful in your application for the above role within the last 6 months, your application will not be considered at this time** Job description Job responsibilitiesNHS 111 Operational Shift Lead x 4 (Oldbury)DHU Healthcare provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards as well as a proactive approach towards patient care and to achieving the delivery of a patient focused service.We have an exciting opportunity for a NHS 111 Operational Shift Lead to join our management team.Duties of the role include:To support and co-ordinate the real-time management and operation of our 111 advice centers, ensuring pro-active and effective performance delivery against the NHS 111 service level agreements.To provide support through real-time leadership and direction to call taking staff, managing relationships effectively and leading operational management processes and analysis that enables excellent performance to be established and maintainedAssisting in ensuring operational effectiveness and efficiency within the National Quality Standards and KPIs for all our NHS 111 and Out of Hours ContractsMonitor, manage, lead and coach the advice centre teams, with support and guidance from the Operational Performance Managers, to provide a safe and high quality patient focused service for the NHS 111 Services across Derbyshire, Leicestershire, Lincolnshire,Northamptonshire, Nottinghamshire, and Milton KeynesInterpreting and applying performance data to gain a reliable picture of individual and organisational performance and take timely action to address any performance concerns identified.To support adherence to contractual and regulatory performance and quality standards, making improvements to patient experience, service quality, and efficiency.Who you will need to be: <