NHS 111 Operational Absence Manager

Job Description

NHS 111 Operational Absence ManagerDHU HealthcareThe closing date is 22 February 2023Job summaryDHU Healthcare provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service.An exciting opportunity has arisen for a 111 Operational Absence Manager to join our DHU 111 teamThe purpose of the role is to lead on reducing employee absenteeism and to develop a positive culture around attendance management. The post holder will work alongside the 111 management & HR team to effectively use and implement processes in a consistentway, together with identifying areas of improvement to support the business in monitoring and reducing absence levels.Main duties of the jobThe purpose of this role is to lead on reducing employee absenteeism to acceptable levels across the 111 division and develop a positive culture around attendance management. The post holder will work alongside 111 management and Human Resources to enableeffective use and implementation of policies and procedures whilst developing consistency across the 111 teams. The post holder will identify areas of improvement within 111 processes and help develop systems which support the business in monitoring attendanceand reducing absence levels.About usDHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day acrossa wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire a population totalling around ten million. A socially consciousorganisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people. You can find out more about us at Our profile :: DHU HealthcareDate posted25 January 2023Pay schemeOtherSalary£25,654 to £31,533 a year Pro Rata Per AnnumContractPermanentWorking patternFull-timeReference numberM0051-OAM-OLDBURY-2Job locationsBirchover HouseJoseph StreetOldburyB692AQJob descriptionJob responsibilitiesNHS 111 Operational Absence ManagerDHU Healthcare provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service.An exciting opportunity has arisen for a 111 Operational Absence Manager to join our DHU 111 teamThe purpose of the role is to lead on reducing employee absenteeism and to develop a positive culture around attendance management. The post holder will work alongside the 111 management & HR team to effectively use and implement processes in a consistentway, together with identifying areas of improvement to support the business in monitoring and reducing absence levels.You will need:Degree level education or similar level of job related experiencePrevious experience of working in a similar environment and with various workforce management toolsPrevious experience of absence management processes with proven effective outcomesExperience of writing investigation reports and implementing new processesExperience of managing teamsThe ability to build effective working relationshipsThe ability to deal with emotional, sensitive or challenging situations calmly and with sensitivity and tactGood organisational skills and the ability to work to tight deadlinesThe ability to collect, analyze and collate data to produce reports to inform decisionsThe ability to work according to the needs of a 24/7 service, including evenings and weekendsPrevious experience in working with absence management tools/systemsAbility to implement new systems and support the development of new processesPlease see the job description/person specification for the full remit of the role. Job description Job responsibilitiesNHS 111 Operational Absence ManagerDHU Healthcare provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service.An exciting opportunity has arisen for a 111 Operational Absence Manager to join our DHU 111 teamThe purpose of the role is to lead on reducing employee absenteeism and to develop a positive culture around attendance management. The post holder will work alongside the 111 management & HR team to effectively use and implement processes in a consistentway, together with identifying areas of improvement to support the business in monitoring and reducing absence levels.You will need:Degree level education or similar level of job related experiencePrevious experience of working in a similar environment and with various workforce management toolsPrevious experience of absence management processes with proven effective outcomesExperience of writing investigation reports and implementing new processesExperience of managing teamsThe ability to build effective working relationshipsThe ability to deal with emotional, sensitive or challenging situations calmly and with sensitivity and tactGood organisational skills and the ability to work to tight deadlinesThe ability to collect, analyze and collate data to produce reports to inform decisionsThe ability to work according to the needs of a 24/7 service, including evenings and weekendsPrevious experience in working with absence management tools/systemsAbility to implement new systems and support the development of new processesPlease see the job description/person specification for the full remit of the role.Person SpecificationQualifications Essential

• Educated to a degree level or similar level of job related experience
• HR qualification beneficial
• GCSE passes or equivalent in Maths and English

Experience