NHS 111 Clinical CQI Pathways Trainer - Oldbury

Job Description

NHS 111 Clinical CQI Pathways Trainer - Oldbury DHU HealthcareThe closing date is 06 April 2023Job summaryAn exciting opportunity has arisen for a CQI Clinical Trainer to join our DHU 111 Team.The post holder will be responsible for the delivery of high quality NHS Pathways accredited training and other DHU 111 clinical and non-clinical training.The post holder will support governance investigations as required furthering their contribution to the quality, safety and development of call taking practice.They will be required to work online to a safe and effective standard maintaining own skills and competence.Main duties of the jobThe ideal candidate will be/have:An Accredited NHS Pathways clinician and expert userSuitable experience of training deliveryAn understanding of differing learning styles and how to engage a group with learningProficient in the use of the NHS Pathways audit toolkitAbout usDHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day acrossa wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes and the West Midlands a population totalling around fourteen million. A socially conscious organisation, we providecompassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 plus people. You can find out more about us at Our profile :: DHU HealthcareDate posted17 March 2023Pay schemeOtherSalary£41,659 to £47,672 a yearContractPermanentWorking patternFull-timeReference numberM0051-CPT-Oldbury-2Job locationsD H U HealthcareJoseph StreetOldburyWest MidlandsB692AQJob descriptionJob responsibilitiesPurpose of the RoleYou will be responsible for delivering NHS Pathways courses for new and existing employees within the East Midlands NHS 111 service. The post holder will work in partnership with the Training and Development Manager, CQI & DoS Leads & Training team in orderto deliver a variety of training sessions required in DHU 111 (East Midlands) CIC. The CQI Clinical Trainer is responsible for the delivery of NHS Pathways Accredited Training packages to facilitate and maintain a skilled workforce in line with the NHS PathwaysLicense. You will also be responsible for the delivery of other DHU 111 Clinical Training.The CQI Clinical Trainer will be expected to ensure they keep up to date with latest developments and changes to NHS Pathways and with current clinical practice and guidelines including maintaining proficiency in call taking. They will be required to supportgovernance investigations as required. The post holder will be contribute towards continues quality improvement for all NHS 111 front line teams.Key Areas of Responsibility & AccountabilityProvide training, support and assistance to new and existing members of staff to ensure the maintenance of a high quality clinically safe service.Train members of DHU 111 in the use of computer and telephony based triage using training material provided from NHS Pathways and the organisationEvaluate training interventions to consider whether they are effective and amend content or method of delivery when required (subject to license compliance)Ensure feedback and evaluations are received and processed after each course to ensure opportunities for continuous quality improvement are captured.Update NHS Pathways and organisational records with course outcomes to ensure compliance and accurate advisor personal records in a timely mannerPrepare training documentation for upcoming training and assist in the dissemination of this information to staff.Be able to complete performance development plans with staff that contain SMART objectives and coach others toward achievement of their objectives when requestedBe able to identify areas of practice that may require learning and development focus and address these through preparation of training interventions such as classroom based sessions or one to one supportEnsure minimum annual training delivery hours are met to enable retention of their Accredited Trainer status.Support management of complaints and compliments as requested through audit and investigatory workDemonstrate competence in consistent and proficient audit practicesMaintain own call taking competence, demonstrating in-depth knowledge of Adastra and NHS Pathways systems in taking a call from the front end through to completion.Contribute proactively to continuous quality improvement through own practice and through support to othersWork within and promote the regulatory requirements, codes and guidance as defined by the appropriate regulatory body i.e. NMC/HCPC.Undertake appropriate personal and professional development to meet the requirements of re-validation /NMC/HCPC Registration.Maintain personal responsibility and accountability for own ongoing active professional registration and fitness to practiceDemonstrate professionalism and service knowledge when delivering training and in all other working practicesWork within and promote the DHU Vision and ValuesSeek feedback on own performance from trainees and line managersOffer appropriate clinical advice on care practices, delivery and service development within the parameters of own role ensuring this advice is evidence based where appropriate.Mentor and role model the development of excellence in clinical practiceAdhere to all DHU procedures, protocols and other relevant memoranda as appropriateAttend training and meetings as and when required to do soMaintain strict confidentiality in relation to all issues concerned within the service and adhere to DHU policy ensuring staff are aware of their obligations under the Freedom of Information Act, Information Governance and the Data Protection Act.Communicate outstanding issues to your immediate reports, peers or relevant manager before going off duty. In relation to serious issues, these must be reported to a Senior Manager, or, in their absence, the director on call.