NHS 111 Clinical CQI and DoS Lead - Oldbury

Job Description

NHS 111 Clinical CQI and DoS Lead - OldburyDHU HealthcareThe closing date is 05 June 2023Job summaryWe are looking for an individual with experience and the drive to develop quality improvements and governance which will help to improve patient journeys through the NHS 111 service and integrated urgent care. The successful candidate must be a RegisteredClinician and be accredited to use the NHS Pathways Clinical Decision Support Software and have significant experience of quality improvement. The successful candidate must be committed to developing and embedding a culture of continuous quality improvementby creating and developing organisational systems, training and resources that support DHU 111 quality improvement strategy.Main duties of the jobA registered clinician and accredited NHS Pathways user and coachAble to proactively produce and implement strategies for service developments and improvementsKnowledgeable in Continuous Quality Improvement within 111Able to demonstrate a broad knowledge base of the directory of servicesPreviously experienced in implementing organisational learning strategiesAble to use project management skills to deliver completed tasks in a timely mannerKnowledgeable in the management of Datix/complaints/SEA and SIsExperienced in development of career framework applicable to telephone triageAbout usDHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day acrossa wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire a population totalling around ten million. A socially consciousorganisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people. You can find out more about us at Our profile :: DHU HealthcareDate posted15 May 2023Pay schemeOtherSalary£48,539 to £54,815 a year Pro Rata Per AnnumContractPermanentWorking patternFull-timeReference numberM0051-ClinCQIDoSLeadJob locationsBirchover HouseJoseph StreetOldburyB692AQJob descriptionJob responsibilitiesImprove patient journeys; imbed culture of continuous quality improvement, develop innovationsThe DHU 111 CQI & DoS Lead (Clinical) is responsible for delivering a programme of quality improvement, education and training.Accountable subject matter experts in the integration of DoS, systems and processes within the DHU 111 contracted areas.Participate in planning and co-ordination of system testing, resiliency and management of the implementation and evaluation of projects through to completion.Participate and influence the development of urgent and continuing care pathways through coloration with wider NHS teams to improve patient journeys and outcomes.The role promotes the ethos of continuous learning and development to improve patient journeys and outcomes.Key responsibilities include adherence to performance and quality standards, making improvements to patient experience, service quality, patient safety and efficiency.Lead on quality reviews for incidents raised, collation of themes for learningDissemination of themes of learning within the DHU 111 contact centres and external health care teams.The role requires an analytical and questioning approach to understand root cause and solution through improvement to technologies, process, training resources, staff and organisational development.Maintain knowledge and expertise in the NHS Pathways Clinical Decision Support Software through regular call taking.In-depth knowledge of NHS Pathways Audit and CQI management processes to support the organisation to develop improvements in the quality of calls and patient journeysAttend Call Review Meetings with external providers to review patient journeys with a view to improving patient outcomes across all systems, both internal and external, and sharing the learning between all NHS organisations involved in the patients careSupport the Integrated Governance Team in their investigation and management of complaints and incidents, providing detailed reports of patient journeys, audit findings and sharing of learning within the service and external parties when requiredTo identify issues that may affect quality and/ or patient safety through analysis quantitative and qualitative data, completing reports for presentation at internal Governance meetingsThe creation and dissemination of processes and procedures that support the patient journey and embed a culture of continuous quality improvement across the call centre and training teamsMaintain a clear audit trail of changes to documents/procedures, ensuring ISO compliance and governance processes are followed.Design and deliver targeted clinical training programmes to address performance issues, identified learning needs and system developmentsWork collaboratively with trainers and managers to identify trends and outliers and take appropriate action to improve individual and call centre team performance supporting a continuous learning environment for allParticipate in the provision of clinical coaching, mentorship, training and the continuous development of call taking staffEnsure ongoing capability and competence of NHS Pathways trainers through regular audit of Pathways training delivery, providing support with identified learning needs when requiredTo attend other internal and external meetings as required ensuring all actions are completed in a timely mannerTo demonstrate professionalism and service knowledge when participating in stakeholder engagement and liaisonProvide reports to the Senior Management Team on progress of CQI targets and key performance indicators to inform decision making and future priorities for improvement and innovations.Support the non-clinical DoS leads with the collation of DoS intelligence and analyse effectiveness of DoS profiles, working in conjunction with regional DoS teams to help influence IUC service profiles and patient mapping Responsible for analysis of NHS 111 DoS KPI data compliance for clinic