Account Manager

Job Description

Technical ManagerAn exciting position has become available for a full-time Technical Manager based in Warwickshire Nuneaton. The successful candidate will earn £30,000 - £35,000 dependent on experience.This is an excellent opportunity with real potential for progression. This role will suit someone with a highly engaging attitude, a customer centric focus and proven experience in maintaining and developing key customer relationships.Please note- you must be able to pass a SC/NVVP3 security clearance check and have the right to work in the UK.CompanyIntaForensics is a key part of The Forensic Access Group, which is enjoying rapid growth and progression towards becoming the market-leading international forensics and criminal justice services organisation.Building on the success of the company in the traditional forensic disciplines, we have recently acquired a digital forensics and cyber security specialists company, and a forensic ecology, archaeology and training specialists company.Forensic Access is an ambitious group of companies and they would like to invite the very best candidates to join them on their journey.Role Requirements

• Proven Account Management experience.
• Educated to GCSE level standard in English and Maths, with excellent oral and written English.
• Excellent knowledge of Microsoft Office, especially proficient in Excel, Word and Outlook. Experience of MS Teams will be an advantage.
• Experience in a customer focused environment.
• People management experience.
• Excellent interpersonal and communication skills (verbal & written).
• A high level of customer focus with a can do attitude.
• Highly organised and capable of working with detail and accuracy.
• Ability to work on own initiative.
• Showcase efficient planning.
• A good team player, friendly and willing to get involved.
• Able to multi-task and deliver consistently to a high standard.
• Motivated and interested in building a career.
• Adaptable communication style.

Role Responsibilities

• Responsibility for day to day management of accounts within our Digital forensics, Cyber, Cell site and Digital Investigation departments.
• Client engagement, creating positive working relationships with key accounts.
• Developing and broadening existing accounts.
• Identifying cross pollination of opportunities within the business.
• Working with law enforcement, legal Sector and private clients.
• Preparing and negotiating quotes and proposals.
• Liaising with clients, internal resource and external consultants.
• Provision of weekly/monthly reports to clients and management.
• Handling SLAS and complaints.
• Working with Labs, Submissions and exhibits officer to manage updates and TRTs.
• Administrative duties within account management of clients and contracts.
• Support day to day operations.
• Working with other members of the team during busy times, for your role and others.
• Forward planning for ad-hoc works.
• Providing outreach support to the business development and sales team.

Why should you apply

• Continued development and training support will be given to the successful candidate.
• The chance to join a well-established company.
• To join a fantastic team.
• To showcase your knowledge and skill set.

If youre the ideal candidate our client is looking for, please send your CV by clicking the APPLY button