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Customer Service Administrator

Job LocationNottinghamshire
EducationNot Mentioned
Salary£18,000 - £20,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

THE COMPANY:Brewster Partners are recruiting for a very busy, successful company based in Nottingham as they expand their Customer Experience team due to internal promotion. The Customer Service Administrator will provide administration support and customer focussed query resolution via a centrally managed mailboxes as well as internal and external systems. We are looking for someone with a strong customer focus combined with a good working knowledge of Microsoft Excel including VLookups, pivot tables and data manipulation. THE JOB:As a member of the team you will be responsible for maintaining customer satisfaction through a variety of functions including reporting, carrier liaison and process management. You will be dealing with queries from both our customers and internal departments around parcel delivery and customer satisfaction. You will also be able to multi-task to provide support for various departments including Sales Administration, Customer Services and the Warehouse Team. Duties & Responsibilities include:

  • Implementation support for onboarding new customers
  • Pricing for yearly increases from each carrier to include the updating of all internal databases
  • Answering customer queries
  • 1st point of contact for reception calls
  • Setting up of new accounts with the relevant couriers, including all contract and account service mapping
  • Reports run for the various Carriers, Including PODS, Volumes and service types
  • Maintaining Database to include all pricing and customer information
  • General Administrative support
  • Booking and reporting on all Third Party collections
  • Using Mail Chimp for Customer Communications
  • Offsite Customer Collections Management
  • Various Carrier SLA and Customer Services Reporting
  • Dangerous Goods Management
  • Customs Clearance Queries
  • Customer Query Support
  • Returns Management
  • THE PERSON:
  • Good communicator
  • Good Computer Skills - Microsoft Excel skills essential - Pivot Tables, VLookups, Formatting
  • Experience within the industry (desired but not essential)
  • Strong organisational, communication and interpersonal Skills (both written and verbal)
  • Ability to manage workload and prioritise effectively
  • Self-motivated
  • Diplomatic and reliable
  • Enthusiastic and effective team member
  • Salary up to £20000paHours of Work - 9am - 5:30pm Monday to Friday (flexibility is essential)Benefits TBCBrewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at Brewster Partners for more information. Required skills
  • Logistics
  • Microsoft Excel
  • Office Administrator
  • Transport
  • Administrator
  • Sales Administrator
  • Customer Service Administrator
  • Customer Experience Administrator
  • Keyskills :
    Logistics Microsoft Excel Office Administrat Transpt Administrat Sales Administrat Customer Service Administrat Customer Experience Administrat

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