Weekend Housing Duty Shift Manager

Job Description

We are looking for a Weekend Housing Duty Shift Manager to support the running of our Shakespeare Street accommodation and our transitional properties across Nottingham at the weekends.Managing a team of Housing Duty Workers, you will ensure the smooth running of each shift; this includes ensuring our residents are fully supported and assistance provided where required, our properties are safe and secure, and that your team of HousingDuty Workers are equally supported and organised.YMCA Robin Hood Groups Supported Housing team in Nottingham provides 24-hour support for homeless young people and adults based from our 98 bed Shakespeare Street Hostel and through our network of over 260 beds in transitional homes across the city.Our Housing Duty team are the heart and soul of our housing service; being the first people most of our residents come into contact with, you will be there to support them with anything they need but also oversee the smooth running of the building in general.Working on Saturday and Sunday each weekend, our Housing Duty teams are one of the busiest and cover the largest variety of roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support,and anything else that might crop up while you are on shift.This is the perfect role for anyone who enjoys variety, loves being busy and thrives off never being able to predict exactly what will happen that day!Being the Manager on duty, your role will be primarily to ensure everything is covered each shift!You will support our Housing Duty Worker who support residents in the following ways:· Providing advice and assistance· Providing keys/replacements where needed.· Collecting rent payments and dealing with queries or charges relating to rent payments· Taking the time to ensure they understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement· Taking payments· Providing first aid· Responding to fire alarms· Being a first point of call when dealing with incidents, including emergencies, including liaising with the police and other agencies to prevent damage/harm to our residents and buildings.· Crisis Management and incident reporting.· If needed, undertake facilities/domestic duties to maintain the upkeep of our buildingYou will be the next point of escalation for any issues, events or complaints; you must also be willing to step in an support your team with any of the above duties - we are a true teams all all muck in to help and support one another.You will work Saturday and Sunday each week, 23 hours per week. We work on a 2 week rolling rota so you would have advance warning of your shift patterns. The rota pattern is:11am - 11pm11pm - 11amYou will work one weekend of days and one weekend of nights.We can offer you flexibility to find a working pattern that works for you around these shifts - we could consider a fixed rota pattern or even something crossing the shifts! We are open to find something which works for all of us.You will also be eligible for an on-call shift allowance of £22.50 per shift.Why Work for UsAs a previous manager, you will be comfortable and enjoy managing a small team; you will have brilliant communication skills to ensure clear, concise messages are shared and the team are clear about your expectations of them.We are looking for someone who also has experience of working in supported housing with vulnerable adults and young people aged 16-25 years old.You will need to have an understanding of the needs of young people (aged 16 – 25) who may have drug, alcohol and other issues. Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately.You won’t shy away from those difficult situation and be the calm presence in any crisis. You team will be able to look to you for direction and instruction.You will need to be able to:· Work with minimal supervision, use initiative, work alone and work as part of a team· Respond quickly and effectively to emergencies· Deal with conflict, manage aggressive behaviour and diffuse situations effectively· Talk to people of all background and abilities, with excellent communication skills· Form and maintain relationships with appropriate professional boundariesIf you are looking for career progression, we are very keen to support and develop our employees with ongoing training and qualification. We can also provide career development as we are looking to expand this region in the next 12-24 months.If you are looking to work for an organisation who cares about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.At YMCA Robin Hood Group, you will have many additional benefits, including but not limited to:

• Comprehensive well-being package
• Cash-back private medical and dental policy
• Generous holiday entitlement increasing 1 day each year for your first 5 years!
• Regular ongoing training
• Subsidised childcare and holiday clubs
• Workplace pension
• Pastoral support
• Excellent opportunities for development and progression in an exciting expanding organisation.

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.