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Trade Counter Assistant

Kinetic Office Recruitment
Job LocationNottingham
EducationNot Mentioned
Salary£24,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Trade Counter Assistant / Stockroom Operative Bulwell£24,000 - £28,000 neg. Summary:Since 2012 our client has become a thriving independent supplier and now they are looking for someone to play a key role in their future by joining the busy Trade Counter.The Trade Counter Assistant/Stockroom Operative needs to provide an outstanding level of customer service and although previous experience of working on a Trade Counter would be ideal, more important are your excellent communication skills and strong customerservice ethos.Key duties:

  • To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.
  • Building rapport with customers and proactively generating sales through the upselling of products.
  • Investigating and resolving customer issues, escalating to the Branch Sales Manager where appropriate.
  • Overseeing your allocated areas within the shop ensuring adherence to Health and Safety requirements, keeping the area clean and tidy, ensuring products are correctly priced and the display is well organised.
  • Taking cash, credit card and account purchases and reconciling cash at the end of the day.
  • Taking customer orders over the phone and in person and having an eye for detail to ask the right questions if an order doesn’t look/sound right..
  • Answering and resolving telephone queries from customers.
  • Organising the stock room and general stock replenishment, especially to your designated areas.
  • Monitoring stock levels and helping to minimise stock loss, advising management of discrepancies.
  • Providing cover and assistance anywhere within the branch (and other branches) as and when required.
  • General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
  • Selecting space for storage and arranging for goods to be placed in the designated areas.
  • Making sure that all inventory processes are completed on the same day.
  • Cleaning and tidying up at the end of the day.
  • Occasional driving is required for deliveries
About you:
  • Good working knowledge of power tools and accessories, hand tools, general construction consumables, fixings and building materials.
  • Previous customer service experience.
  • Good IT/ system skills.
  • Driving licence (max 3 points)
  • Using mechanical handling equipment.
  • Strong customer service ethos with the desire to go above and beyond for the customer.
  • Excellent communication skills
  • Good numeracy skills
  • Ability to work under pressure
  • The ability to work quickly and accurately with excellent attention to detail
  • Motivated with good organisational skills.
  • Team worker but also happy to work unsupervised.
  • Proactive with a high level of common sense.
Hours:Monday to Friday 7.30am - 5pmPlease note that due to a high volume of applications across all our adverts we are only able to respond to those who have been short-listed. If you havent had a response within 48 hrs please assume you have been unsuccessful.

Keyskills :
Customer ServiceElectrical SalesStock ReplenishmentWarehouseTrade Sales

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