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Job Location | Nottingham |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
About UsMetropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve People Powered Living.This roleWe require 3rd Line Service Desk Technicians to provide end user technical support in accordance with the achievement of all applicable Service Levels and Customer Satisfaction scores.The key responsibilities are:You will ensure the delivery of day to day ICT support to the organisation’s users, covering servers, network, applications, desktops, laptops, telephony and mobile devices. Working on a rota basis covering the shift rota of 8.00 – 16.30 and 9.30 – 18.00, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues.You will proactively undertake the day to day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as backend troubleshooting of servers and network. Front-end support includes thin clients, PCs, laptops, smart phones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office.Other duties include: