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Technical Aftersales Manager

Focus Resourcing
Job LocationNottingham
EducationNot Mentioned
Salary£50,000 - £57,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our successful Engineering client in Burton on Trent are recruiting for a Technical AftersalesManager to join them on a permanent basis.We are seeking a candidate with experience in technical Diagnostic and problem-solving within a technical environment, electrical experience, preferably with controls, motors, and field wiring diagnostics and a background in HVAC.You will manage the technical aftersales service and a small technical team, as well as the network of sub-contractors. You will also be involved in the new product development process for the company. The role is office based but regular site, intercompanyand customer visits are expected.Key Responsibilities:

  • Manage and develop a small team with a key focus on technical aftersales.
  • Lead on technical queries relating to warranty claims, product installations and commissioning.
  • Provide technical advice to customers and colleagues to ensure correct product application.
  • Manage the day-to-day product and technical activities to ensure KPIs and deadlines are achieved.
  • Plan & organise workloads to ensure operational efficiency in the technical team.
  • Monitor, evaluate & seek improvements to service offering and streamline processes.
  • Collate and analyse departmental targets and business results.
  • Maintain effective communication with customers and colleagues.
  • Work closely with other technical colleagues to develop new product processes.
Skills & Experience:
  • Knowledge of residential ventilation systems
  • Knowledge of electrical, mechanical applications and controls systems.
  • Diagnostic and problem-solving experience in a technical environment.
  • Electrical experience, preferably with controls, motors, and field wiring diagnostics.
  • 18th Edition electrical qualification or equivalent.
  • Experience of a high call volume environment.
  • An ability to deal professionally and tactfully with customers in all situations.
  • Ability to meet deadlines and manage KPIs.
  • Good IT skills, including all Microsoft office packages, advanced excel skills an advantage.
Salary & Benefits:
  • Salary will be up to £50,000 plus a £7000 annual car allowance.
  • 28 days holidays + bank holidays + 1 birthday day off.
  • Pension (5% employer)
  • Private Medical after probation.
  • Free on-site parking.
  • Genuine career development opportunities in this fast growing company.

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