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Support Team Lead; Service Desk, Help Desk

Job LocationNottingham
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Intervl are working with a leader in its field, with significant product investment this organisation require a Support Team Lead to join the organisation and its growing service delivery function supporting its customer base on a wide range of issues.Key skills this Support Team Lead needs:- Previous experience within a Support position, preferably within a Service Desk/ Help Desk- Experience working within a Team Lead or role of Escalation- Ability to deal with varying call volumes and tickets- Experience creating Team day plans, managing KPIs and SLAsDesirable Skills:- SQLThe team you will be leading are key to the ongoing success of the business, as the first point this team are the users first impression of the organisation.As the Team Leader you will be required to set and ensure the team hit clear SLAs whilst tickets are closed to a high level. You will be a point of escalation whilst helping to train and develop a mixed skilled team.With the business growing there is huge potential for this individual joining to build a long standing career.This role is a hybrid role with 1- 2 days in the office the others remote.

Keyskills :
Service DeskTeam LeaderTechnical Support

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