SME - TPI Account Manager

Job Description

Heres what youll be doingWorking in Customer Operations, youll be at the heart of everything we do - youll be responsible for managing a portfolio of TPIs within the SME channel to deliver compliant sales. You will be supporting with delivering training of the E.ON Next TPI Portal.Working with stakeholders throughout the business to support our Relationship Managers and Operational Managers where required.As a TPI Account Manager in E.ON Next youll:

• Manage a portfolio of small volume SME TPIs (sales/objections/customer service/commissions) Be the interface between TPI and EON Next
• Co-ordinate and manage the TPI in relation to delivering E.ON process such as Renewal, Change of Tenancy and Termination process for allocated accounts being the lead E.ON contact for these accounts.
• Build and work with stakeholders such energy and sales specialist teams, regulations etc around these customers (TPIs) with support from the Operational Manager to ensure best in class in service and best practice
• Completing regular compliance checks and providing insight and feedback to ensure a high level of compliance is maintained by all TPIs
• Collaborate with the TPI and the Commissions/Commercial team to ensure the correct and timely payment and any other related commission issues
• Communicate and maintain ongoing feedback to TPIs in all areas including queries, complaints relevant to role
• Explore opportunities to grow volume within individual TPIs with a view to promoting these to your Relationship Manager
• Ensuring all actions and behaviours treat our customers fairly and comply with regulations
• involvement in offboarding process, suspension and onboarding process
• complete any admin required to maintain and grow relationships and the overall TPI portfolio

In addition we are looking for;

• good knowledge of the SME business along with TPI market and industry knowledge
• experience of delivery against sales targets or recent sales focused training and development
• account/stakeholder management skills
• strong communication skills both verbal and written
• strong planning and organisational ability
• excellent interpersonal skills
• proven ability to manage large and diverse portfolios

Are we a matchWe know whats important to us at E.ON Next, were looking for great people to join our team and create the right culture to be the best. You could be just what were looking for if these sound like you -

• Sales ability - be able to have great conversations with our TPIs and partners contacting us or when we call them for retentions, cross sell and on boarding new customers
• Able to discuss our product suite with customers, understand the TPIs needs and promote the appropriate product for them whilst balancing the importance of business v customer needs
• Identifying and creating new opportunities for Sales
• Passionate and vibrant- genuinely excited to impress and help customers, drawing energy from having problems to solve - the more complex the better
• Calm and resilient - challenging work is what keeps you creative and motivated
• Curious - change feels good. You look for ways to develop yourself and love to explore new ways of doing things
• Happy to make your own decisions, fear of failing doesnt hold you back, it drives you forward, learning all the time
• Open-minded - you love to consider new ideas and the fact that you and everyone around you can be themselves, all day, everyday
• Team player - enjoy being part of a team, knowing the part you play in your teams success, committed to giving your best.

Heres what else you need to know

• Well have regular team socials and lively team chats
• Competitive salary
• Location - Nottingham, Bolton, London or Leicester with travel to our other sites when required.
• Working environment: Flexible hybrid working - a blend of in the office for 2-3 days a week and at home the remainder.
• 26 days holiday plus bank holidays each year - this includes a guaranteed day of for your birthday off if you want it.
• A generous pension scheme.
• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
• Weve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

Were committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.We realise the best people bring their energy at different times, so were happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.