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Job Location | Nottingham |
Education | Not Mentioned |
Salary | 50,000 - 60,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time Work from home |
Job Title: Service Level ManagerLocation: Home basedSalary: £50,000 to £60,000Job Type: PermanentJob Reference: LH10424The service level manager role is responsible and accountable for the service level management practice (ITILv4). The service level manager provides governance of the service to ensure that service level agreements are met or exceeded. They provide monitoringand reporting of service levels for the service provided to customers aligned to contractual obligations and compliance standards. They are responsible for the identification of service requirements engaging appropriate departments (Problem, Continual ServiceImprovement or Service Transition) when required for new services or major changes required to the service ensuring compliance. They are responsible for the acceptance of services through identification of service acceptance criteria and sign-off from thetransition of services and management of the customer agreement portfolio.Duties and Responsibilities:
Keyskills :
ITILService Level Management