Senior Project Manager

Job Description

About the roleReporting to the Head of Project Office, the Senior Project Manager will lead IT projects and service onboarding activity within Jigsaw24s portfolio, by planning and overseeing all aspects of each project or transition. The Senior Project Manager will deliverthe project/transition goals on time and within budget and must possess the knowledge, experience and confidence to act as the key interface between the project team and all areas across the business, both from an operational and technology perspective, togetherwith key customer stakeholders.Some of the key responsibilities include:

• Effectively manage time
• Understand the detailof the project to be delivered, or contract to be onboarded, ensuring a thorough understanding of Jigsaw24s obligations
• Manage the onboarding of Managed Services, both in to, and out fromJigsaw24 from plan through to execution and acceptance
• Agree and manage a stakeholder engagement and communications plan, including RACI matrices to clearly confirm areas of accountability and responsibility
• Understandresources and costs required in the delivery of the projects
• Manage risks and issues relating to the scope, timeline, commercial and operational aspects
• Specifically for the onboarding of Managed Services contracts:
• • Create, agree and publish an in-life service Operations Manual that clearly defines the service obligations, deliverables and responsibilities
  • Determine the readiness levels of the Jigsaw24 service providers, with regards to Managed Services go lives, and manage readiness gaps and action plans to close the gaps
  • Agree and execute exit plans, where required, tomanage the exit of any incumbent suppliers
  • Where appropriate, ensure that all elements of the service, which are to be delivered via partners and/or 3rd Partys, are fully understood by the delivery teams and that the partner is managed appropriately to ensure their obligations are met
  • Apply sensitivity around employees impacted by the transition of services from one service provider to another
• Support pre-sales and service design activity for new services & solutions
• Continuous improvement of the project and service onboarding process through post-transition lessons learned reviews.

Some of the Key Qualities include:

• The Senior Project Manager will demonstrate:
  • Experience ofplanning,such as Microsoft Project.
  • Experience in external client facing roles delivering IT Project and Transition services to Enterprise Customers
  • A strong understanding of Managed Services and IT Service Management, including support models and processes, and ITIL
  • Gravitas and relationship skills at Senior Management and Director Level

Technical Skills:

• A clear understanding of the technologies and solutions within the Jigsaw24 portfolio
• Advanced knowledge of the Microsoft Office Suite of products, inparticularly an ability to plan projects using MS Project
• ServiceNow knowledge (Desirable)
• ITIL Foundation V3/V4 (Essential)
• ITIL Service Transition or ITIL Managing Professional Transition V4 (Desirable)
• Prince 2 Foundation (Essential)
• Prince 2 Practitioner (Desirable)

Who are Jigsaw24Having recently been awarded the CRN Reseller of The Year Award 2021 our business continues to grow from strength-to-strength as we add too and develop our product and service offerings for todays market and our people are at the heart of everything wedo.We put people first in a culture thats reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All whiledelivering great customer service, celebrating our diversity and doing more to minimise our impact on the environment.To find out more about what we do and our passion for the environment, social responsibility, inclusion and wellbeing please see our latest social impact report by clicking hereBenefits at Jigsaw24You will receive a wide range of benefits working at Jigsaw24 including:

• 25 days holiday
• 1 day additional holiday per year for your birthday (to be taken when you wish)
• Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services
• Motorpoint Arena Executive Box
• WorkBYTRAM discounted travel scheme
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

Were a passionate bunch and were always on the lookout for hungry people who want to realise their potential. Its not just about filling existing vacanciesits about what you can achieve. As a business, we never stand still. Neither do our people.In fact, we encourage them to follow their own path and help us improve how we all work.To find out more about us please visit our about us section on our website by clicking hereFrom our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, were determined to hold true to our values and ever since we startedtrading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.