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People Services Team Leader

Cherry Professional Limited
Job LocationNottingham
EducationNot Mentioned
Salary£28,000 - £31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

People Services Team Leader | Nottingham | Permanent | up to £31,000Benefits: 35 days holiday + bank holidays, personal development and 18% pension contributions.Are you passionate about working in education Would you like to work for a company that offers incredible holidays and huge pension contributions Have you got Team Leader experience and have experience in HR Administration - if the answer to all of these questions are yes, then we have the perfect role for youWe are currently seeking a People Services Team Leader for a fantastic opportunity with a leading organisation in the Education sector. This company is dedicated to delivering an outstanding shared service operation, delivering on all aspects of HR admin and employee life-cyclework.As the People Services Team Leader, you will be responsible for:

  • Driving team performance in delivering exceptional customer service to all employees and stakeholders, always striving to be the best and setting the benchmark for others to follow.
  • You will ensure the team has the employees at the front and centre of everything they do, producing a high quality customer-focused approach in line with agreed SLAs and KPIs.
  • You will challenge the team to create and maintain a right first-time approach with all requests through to a successful resolution.
  • You will manage a team of 3 People Services Assistants. You will also be involved in administration, you will take responsibility for escalated queries which require additional support or investigation.
  • Leading the People Services Assistants in providing a comprehensive HR administration service, dealing with general HR enquiries face to face, email and over the phone.
  • You will ensure the people services inbox is managed effectively.
  • People services will provide support around recruitment, conducting regular PDRs and identifying necessary training and development, so it will be your responsibility to provide support and coaching to your team in order for them to advisein those areas.
  • You will manage complex HR queries that have been escalated and support your team in finding resolutions.
This role relies on you and your team working at a fast pace in order to meet the agreed SLAs. Reporting in to the People Services Manager, this role has been newly created so that the team can deliver exceptional services across the business.If you are a natural leader with a passion for delivering outstanding customer service and have worked in people services/HR service centre, then we want to hear from you.Other roles you may have applied for:HR Shared Service Manager, HR Shared Service Team Leader, HR Team Leader, HR Advisor, HR ManagerCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

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