Membership Services Assistant

Job Description

The roleAPIL is seeking to recruit a highly motivated individual interested in providing excellent administrative support to a very busy team.Based in our Nottingham office, the role will report to the Membership and Accreditation Manager and will focus on exceptional customer service to all stakeholders. As Membership Services Assistant, the role entails liaising with professionals by telephone,letter, email, and chat, while ensuring that our databases of records are kept fully up-to-date at all times. Assistance with recruitment and retention is an integral part of this position, as is the responsibility for all general day-to-day receptionist dutiesand answering calls from members of the public as required.In addition, the role also requires the provision of general clerical assistance for the Membership Services section and other teams within APIL.YouApplicants for this role should be able to demonstrate strong written, communication and interpersonal skills, with an ability to deal patiently, courteously and with empathy at all times.Good organisational and accuracy skills are very important as you will be required to manage several duties at the same time. You should therefore be able to organise your workload to meet deadlines and the standards expected of you. A keen eye for detailis essential; a legal background or knowledge of the personal injury legal sector would also be helpful.You should be conversant with Microsoft Office software, particularly Outlook, Word and Excel. Previous customer service/receptionist experience, receiving visitors, deliveries and mail room activities, is also desirable.About APILThe Association of Personal Injury Lawyers (APIL) has been fighting for the rights of injured people since 1990. A not-for-profit campaign organisation, APILs 3,200 + member lawyers (mainly solicitors, barristers and legal executives) are committed to protectingand enhancing access to justice, improving the services provided for victims of personal injury, and campaigning to change the law wherever appropriate.Over the years APIL has grown to become the leading, most respected organisation in this field, constantly working to promote and develop expertise in the practise of personal injury law, for the benefit of injured people.How to applyIf this sounds like the role for you, please go to the APIL website to download the job description and person specification, and follow the instructions on how to apply. The closing date for applications is 5pm on Friday 25th March 2022. Applications mustbe accompanied by a covering letter of no more than two sides detailing how you match the requirements of the role and your reasons for applying.To find out more about APIL and view our strategic plan please visit the APIL website.Equality, diversity and inclusion statementAPIL is a values-driven organisation which is serious about equality, diversity and inclusion. We are committed to social justice and want to reflect and represent the communities we serve, so that all our stakeholders feel they are valued and are ableto thrive. Our commitment to this agenda will form a core part of the role.

Keyskills :
Communication SkillsEmpathyGeneral AdminTelephone MannerReceptionist Duties