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Job Location | Nottingham |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
CWCS Managed Hosting is a rapidly growing IT company based in Nottingham. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, colocation and cloud hosting services. We have an excellent reputation and deliver great customer service, high quality technical support and enterprise-grade hosting products.Due to our continued growth we are looking to add to our excellent Systems Administration team. The role includes some on-call responsibilities, which are shared across other members of the team. As part of CWCS you will help to deliver service to meet our customer’s expectation, and in line with SLAs, ensuring that quality is delivered at every opportunity.You must have a passion for technical issues, a keen eye for detail, and patience to investigate an issue and deliver a resolution in a timely fashion. Our Trustpilot reviews are indicative of our results so far, service means everything to our customers and our purpose is to always offer a level of service that goes above and beyond.General Responsibilities:The Systems Administration team are critical in delivering services to our customers, being responsible for the management of key accounts, maintaining security best practice, supporting our 2nd line team, and working with the Sales departments on proposals.You will take on different functions within the team, split across three areas:Escalations– Help deliver resolutions to tickets that have been escalated from our 2nd line team, and dealing with high priority customers directly.Maintenance– Carrying out server maintenance on customer’s operating systems and hardware. Proactive maintenance is critical to managing customer’s perceptions of our support.Research and Development/Training– Research new technologies and processes that help to automate our systems and deliver a consistent level of service. You will also be expected to continually train so that your knowledge helps the business deliver on its goals.SummaryThese functions have many components within them, a small example of these are;