IT Support Specialist

Job Description

IT Support Specialist|Nottingham|Salary £28,000|Permanent|Cherry Professionalsupports a rapidly fast-growing business with a vibrant culture and established team. They are now seeking an experiencedIT Support Specialistto join the supportive team on a permanent basis.Are you looking for a role that willoffer you a fast-paced, dynamic environment As theIT Support specialist, you will be self-motivated and driven. In this role, you will act as the first point of escalation and assist all employees whileworking through tickets on the service team.Hours of work MondayFriday, 9-5 pm inclusive of an hours lunchKey responsibilities,-To be the first point of contact for all IT issues, this will be through the internal ticketing system, with a broad range of issues and a range of timescales.-You will log and maintain the ITSM system and offer practical help and assistance via phone, email remote access or desk side.-To escalate to your IT Service Manager/Third party providers when needed.-You will onboard/ off-boarding employees as required from an IT perspective.-To manage hardware loan stock, ensuring laptops are always available when needed throughout the business.-You will ensure Anti-Virus software is maintained and up to date.Ideal candidate,-Experience working in a 2nd line IT support role.-To understand basic networking principles, including DNS & DHCP.-Experienced in Microsoft 365, including Outlook, Teams, SharePoint, Excel, Word, PowerPoint & Windows 10 / 11.-Experience in ITSM systems/solutions.-Have an awareness of ITIL Foundations.-Have communication with non-technical colleagues.-Experience with a basic understanding of Cyber Security.Benefits for you,-Competitive salary.-Contributory pension with up to 6% employer contribution.-Life Assurance of 4 times basic salary on commencement of employment.-25 days Holidays plus bank holidays.-Family-focused with 8 weeks enhanced Parental Leave for new parents.-Opportunity to work from home 1 day per week.-Charity top-up scheme.-Coffee house with 200 Degrees Coffee and Bird and Blend tea.-Free offsite parking a short walk away.-Short walk to local retail park.-Regular social eventsnetball matches, spa days, team parties-Culture of internal promotion and progression.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role. Have you also applied for the following roles,ITFristLine,IT Customer Support, Support IT Specialist, 2nd Line IT Support Specialist, IT Helpdesk Analyst, IT Support Specialist, Support Engineer - Cyber Security,First Line IT Support, IT Support Technician, Technical Support Engineer,IT Support Team Lead, IT Support, IT Support Technician, 1st Line IT Support ConsultantCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.