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IT Helpdesk Technician Apprentice

QA Ltd
Job LocationNottingham
EducationNot Mentioned
Salary15,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:Littlefish has a flexible, scalable, and people-centric managed IT service, that offers exceptional service levels with added value for continual improvement where clients need it most.Overview:Due to continued growth, we are seeking an apprentice to join our experienced team of technicians - with the potential to gain valuable experience and qualifications upon completing the apprenticeship are endless and a great way to start your career inIT.Salary: £15,000 per annum.Key Areas of Responsibility:General Administrative Activities:Ivanti Platform Activities:

  • General Administration
  • New Customer Creation
  • Dashboard Creation
  • Categories and Subcategory management
  • Ad-hoc in-tool reporting
Service Now:
  • Basic Administration
  • Dashboard Creation
  • Categories and Subcategory management
  • Ad-hoc in-tool reporting
Gam effective Platform:
  • Account creation, mover and leavers
  • Reporting
What we are looking for:Essential skills and qualities:
  • Ability to form good working relationships with others
  • Ability to priorities work
  • Always behaves in a professional manor
  • Attention to detail, organisation, and prioritisation
  • Basic knowledge of Office Packages (Outlook, Word & Excel)
  • Basic understanding of IT Services with a desire to learn
  • Demonstrates mutual respect for other team members
  • Good face to face, telephone and written communication skills
  • Good timekeeper
  • Is logical in approach
  • Manages customers expectations effectively
  • Methodical and thorough approach to work, remaining calm under pressure.
  • Takes ownership and works well as part of a team
Entry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxFuture prospects:92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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