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| Job Location | Nottingham |
| Education | Not Mentioned |
| Salary | £18,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, part-time |
Do you want to become a part of a growing, friendly and proactive Helpdesk team Working in the city centre of Nottingham in their stylish and light office, with access to tram, bus and train links. Working for an award-winning retail technology company who provide IT support to high end Retailers and Hospitality with clients such as Ted Baker, Starbucks, Pizza Hut, Vue Cinemas and many more.What will they ask you to doWorking with their team of experienced Analysts you will be the first point of contact for the users of their Help Desk. Answering incoming calls and emails, you will be providing support to their high profile retail clients ensuring all issues are followed through to resolution.Working within an ITIL and ISO20000 environment you will be providing a first class professional and friendly service to ensure they continue to enhance their reputation and strive to be the best.The role is a part-time position working 16 hours per week covering weekends. You will be provided with the training and support required to help you develop your career within IT. Do you feel this is the right role for you- Friendly, hard working environment- Every day is different, lots of variety in your work- Long standing service of employees- Great company benefits Is this the role for meIf you can answer "Yes" to the following questions then, this role shall be of interest to you.- Worked in a fast-paced Helpdesk/Support Centre and/or Retail environment- Target driven with excellent customer service skills- Have the ability to communicate well via the telephone to those with varying levels of IT experience- Have the ability to work under pressure and thrive on a challenge- Enjoy taking ownership to achieve a successful resolution