IS Infrastructure Engineer

Job Description

Job Title: IS Infrastructure EngineerLocation: Homebased, based near to Nottingham, Warrington, (Cheshire), Stratford-Upon-Avon (Warwickshire), Maidstone (Kent) ideallySalary: £35,000 to £40,000Job Type: PermanentJob Reference: LH10402The Technical Operations Team are responsible for the design, installation, and support for all hardware & software to internal and external customers of System C, this includes Operating Systems, Databases and Applications.The IS Infrastructure Engineer will work alongside technical specialists within a small internal team on a Monday - Friday daytime rota (Covering 8AM - 6PM) providing first class technical support and services to internal users.The suitable candidate should have previous experience of working in a mission critical environment using enterprise level hardware and software, although on the job training will be provided as needed.Skills & Experience: Candidates should have experience in most of the following areas

• Service Desk Systems
• Service Monitoring and Alerting
• MS Windows OS Administration (Windows Server 2012, 2016 or 2019)
• On Premise and Azure Active Directory
• Office365 Exchange Online
• Microsoft Intune and Autopilot
• Microsoft 365 Cloud PCs
• Microsoft Teams
• Microsoft O365 / Azure Security Suite / Conditional Access
• Backup Management & Configuration
• Hypervisor & Storage Administration
• Vendor patching (Software & Firmware)

The candidate should be able to demonstrate:

• Good understanding of DNS, DHCP, TCP/IP and basic networking (VLANs, ACLs)
• Basic understanding of SSL certificates and how they are installed to various solutions (e.g. IIS, Apache, Azure)
• Excellent troubleshooting and problem-solving skills
• A commitment to learning industry certifications, supported by the client

Any skills or experience in the below technologies would be advantageous but is not essential

• Scripting and task automation using appropriate tooling i.e., PowerShell
• SQL Server Management
• Tenable I/O
• Any vendor certifications
• ITIL knowledge - principles and application
• Knowledge of ISO27001 and 9001 Certification

Responsibilities:

• Provision of Service Desk Support to Internal Customers and Systems for all hardware platforms, operating systems, database management systems managed by the Team
• Ensure all elements of Infrastructure are implemented and maintained in accordance with defined standards, as approved by the Architecture team
• Management and Monitoring of all internal hardware and systems
• Implementation of Patching and Firmware Upgrades
• Author knowledge base articles for internal staff
• Adherence to Company and Team policies and working practices
• May be required to work at other Company Sites or Datacentres from time to time
• Eventual Participation in a 24x7 On Call Rota (Paid Extra)

Personal Attributes

• Able to work well as an individual and as part of a team
• Able to self-manage and self-motivate
• An eye for detail, well-organised and a desire to adhere to best practices
• Strong inter-personal and communication skills
• Able to work under pressure and to tight deadlines
• Have a desire to keep up with the latest tools and techniques
• Passion about your craft and love of sharing knowledge
• An inquisitive mind and a dogged determination to solve complex problems

Wilde Associates is working in the capacity of an Employment Agency for this role

Keyskills :
Active DirectoryBackupWindows AzureMonitoring Performance