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Job LocationNottingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Income Officer£21,500 + BenefitsPermanentNottingham, NG9About UsMetropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.This roleYou will be responsible for providing a professional, telephone-based income collection service for our tenants who are in arrears. This will be achieved through effective account management (excluding attendance at court, evictions and home visits). Providing a first class customer focused service is hugely important in this role.You are required to liaise with Housing Benefit departments and with the DWP to ensure payments due are received and to assist customers with their claims.You will need to negotiate with customers to ensure debts are collected and payment plans are in place.What youll need to succeed- An understanding of the legal framework relating to arrears and debt recovery.- Knowledge of Housing Benefit, Universal Credit and other Welfare Benefits.- The ability to negotiate payments and collect debts.- Exceptional telephone communication skills as well as good written skills.What youll get in returnYou’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:

  • 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
  • Healthcare cashplan
  • Matched contribution pension scheme (up to 9%)
  • Enhanced maternity, paternity and adoption leave
  • Salary sacrifice schemes and season ticket loans
  • Life assurance scheme
  • Paid volunteer days
  • Plus lots of voluntary benefits including cash back and discounts from high street names
  • Our promiseAll employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.To meet our commitment to providing safe, high qualityservices to our customers we will complete an enhanced background check withthe Disclosure and Barring service, once an offer of employment is made.

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