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Job Location | Nottingham |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Income Officer£21,500 + BenefitsPermanentNottingham, NG9About UsMetropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.This roleYou will be responsible for providing a professional, telephone-based income collection service for our tenants who are in arrears. This will be achieved through effective account management (excluding attendance at court, evictions and home visits). Providing a first class customer focused service is hugely important in this role.You are required to liaise with Housing Benefit departments and with the DWP to ensure payments due are received and to assist customers with their claims.You will need to negotiate with customers to ensure debts are collected and payment plans are in place.What youll need to succeed- An understanding of the legal framework relating to arrears and debt recovery.- Knowledge of Housing Benefit, Universal Credit and other Welfare Benefits.- The ability to negotiate payments and collect debts.- Exceptional telephone communication skills as well as good written skills.What youll get in returnYou’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including: