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Fraud Investigator

GerrardWhite
Job LocationNottingham
EducationNot Mentioned
Salary29,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Fraud Investigator Location - Can be based in either Whitstable, Nottingham or Chesterfield (Hybrid role- a mixture of work from home and office)Salary - £29,000 - £32,000 + competitive benefits packages Mon-Fri-9am-5pm My client is an innovative and entrepreneurial group of companies specialising in Motor and Home Insurance Services. The group has recently become one of the UKs largest motor insurance providers and is expanding rapidly!Due to continued growth, they are currently seeking an analytical individual to join the supportive Senior Fraud Investigator Team.The main purpose of this role is to pro-actively screen and investigate a portfolio of suspect motor accident claims.Responsibilities:

  • Screening incoming RTA referrals against known fraud indicators and other risk factors, identifying cases where investigation is required.
      • Managing fraud rings and linked claim investigation, adhering to internal and IFB protocols.
      • Utilising a variety of desktop tools (CUE, MIAFTR etc) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation.
      • Telephonic interviewing of claimants utilising specialist cognitive interviewing and conversation management techniques in order to further determine risk and separate honesty from inconsistency.
      • Pursuing follow up inquiries with external parties including regulatory and licensing authorities, other insurers and law agencies.
      • Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists.
      • Validating documents.
      • Assessing the completed evidential picture in order to determine the correct outcome for the claim.
      • Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
      • Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).
      • Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail, and letter.
      • Maintaining good file discipline and accurate reserves, together with an effective diary system that ensures that cases are reviewed on a regular basis.
      • Developing and maintaining effective relationships with colleagues and business partners.
      • Proactively managing personal training and development requirements.
      • Undertaking general claims tasks, as required
Skills Required:
  • Self-Starter
  • Strategic Thinker
  • Excellent Microsoft Office skills, including Excel
  • Bodily injury claims handling experience
  • Investigation of suspect fraudulent RTA/bodily injury claims.
The company offers, a highly competitive remuneration package, excellent benefits, and fantastic opportunities for personal and long career development in a rewarding environment working for one of The Sunday Times best companies to work for in the UK.

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