Digital Operations Specialist

Job Description

Do you love customer service Are you full of ideas and passion Do you want to work with cutting-edge technology Then E.ON Next is right for you; Working in Digital Operations, you will be at the heart of everything we do - helping our customers. You wont just be part of the customers experience, youll make it. You will take full responsibility for what lands your way by delivering unforgettablecustomer service via our digital and social media channels.We have a broad operating window, including early in the mornings, during evenings, over the weekends and also on each of the bank holidays. We represent the E.ON Next brand in the public domain, and are here to interact with our customers on all 365 daysof the year across our social media platforms.Every day will be different, as you face fresh challenges and are tasked to come up with awesome solutions. You could be talking to customers via Facebook, Twitter (X), Whatsapp, Trustpilot and our Customer Community forum. Youll also spend time helpingour customers who prefer to contact us via email or letter, so well be looking for you to have a strong written communication style. You will also engage with a variety of industry stakeholders, as well as highlighting and improving inefficiencies in howwe serve our customers. These all form part of the day to day role.As a Digital Specialist in customer experience at E.ON Next, you will have the opportunity to look after our customers throughout their time with us, helping with a wide range of queries and making sure they are happy.We take everything as a learning curve, you will need to think fast, take responsibility, and use your initiative, letting us know if theres a way we can do things better. You will also be expected to make outbound phone calls where necessary. Youll workfrom home the majority of the time but you wont be working alone, youll be connecting virtually with your team and the wider digi community on a regular basis.Are we a matchWe know whats important to us at E.ON Next, were looking for great people to join our team and create the right culture to be the best. You could be just what were looking for if these sound like you -* Team player - enjoy being part of a team, knowing the part you play in your teams success, committed to giving your best.* Passionate - genuinely excited to impress and help customers, drawing energy from having problems to solve - the more complex the better* You also have a passion for technology and social media.* Cool, calm and resilient - challenging work is what keeps you creative and motivated * Curious - change feels good. You look for ways to develop yourself and love to explore new ways of doing things* Attention to detail - you work diligently and ensure our brand is positively represented in the public eye* Happy to make your own decisions, fear of failing doesnt hold you back, it drives you forward, learning all the time* Open minded - you love the fact that you and everyone around you can be themselves, all day, everyday* Team player - you enjoy being part of a team, knowing the part you play in your teams success, committed to giving your best.The Essentials:* The majority of shifts will be evenings and weekend, with daytime shifts to support on our social media platforms* Working hours are full time, between the operating hours of: 8am-10pm Monday - Sunday (Bank holiday operating hours 8am-10pm)* You and your team will decide the work rota, therefore flexibility across our operating hours is essential.* Salary - £24,196* Minimum of 30 hours required* 26 days holiday plus bank holidays - this includes a guarantee of for your birthday off if you want it* A generous pension scheme* Various My choice benefits to choose from* The chance to choose from our Flexible Benefits range* Well have regular team socials* Location: Home Based* For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service providerWere committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.We realise the best people bring their energy at different times, so were happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.