Digital Commerce Business Readiness Manager

Job Description

As part of the Digital Commerce team, you will be responsible for the definition and implementation of business processes to successfully integrate the digital commerce capability into both business and customer environment by leading all readiness activitiesand ensuring the business are prepared for the changes, as well as creating materials to support the user experience once the change is implemented.Client DetailsNHS Supply Chain are part of the NHS family, their role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.They make sure the products they supply are always safe, quality assured and delivered efficiently.NHS Supply Chain is always listening to the people who use their products, so that they are aware of the changing needs across the NHS.They serve every NHS Trust and operate a national network of distribution centres. They also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.By doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.Purpose, Vision and Strategy are clear.They provide direction, leadership, and commercial focus to improve health outcomes.Vision: To make it easier for the NHS to put patients firstPurpose: Our role is to support the NHS to save lives and improve healthValues: Be Authentic Be Inclusive Be Driven Be Enterprising Be The DifferenceDescription

• Owning the definition and implementation of business processes to successfully integrate the digital commerce capability into both business and customer environments.
• Conducting business readiness assessments within the project and take appropriate action to resolve any issues identified
• Presenting outcomes of business readiness assessments so that senior stakeholders have confidence in the organisations readiness for change, to then deliver to time, budget, and quality.
• Leveraging best practice in solution business partnering to communicate and gain the active engagement of colleagues and customers
• Working closely with the project and programme teams to deliver change and collaborating with all business areas to ensure a joined-up experience for end users
• Embedding the new ways of working/processes
• Ensuring users are appropriately trained
• Supporting on the resolution of readiness and adoption related risks and issues
• Ensuring that business readiness and adoption activities are built into the governance frameworks for change delivery.

Profile

• Expert written and verbal communication skills, particularly when explaining the vision and key messages of business readiness activities
• Ability to manage conflicting requests and priorities, as well as setting and delivering to realistic deadlines.
• Excellent organisational skills with a proven ability to manage competing priorities and a challenging workload in a fast-paced environment
• Ability to give and receive information clearly and concisely and encourage open dialogue by listening and engaging to create ownership and commitment
• Works successfully with others, valuing and using the different skills and expertise of colleagues across an organisation to achieve business outcomes
• Ability to understand structures and business priorities and build credibility quickly.
• Resilient, solution-focused and analytical with ability to see the wider context in which you are working
• Must be a team player with strong collaboration skills and a demonstrated ability to lead effectively across functions

Job OfferHybrid working; a blend of home and office working 2/3 days in the office and 2/3 days at home.In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of: Performance led annual bonus scheme 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary) Access to Flexible Benefits Scheme - you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you 2 days paid Volunteering Leave 1 day paid Wellbeing Leave Long Service Awards Access to the Blue Light Card and NHS Discounts Flexible working options National Annual season ticket purchase scheme Eye Care vouchers Access to a free 24/7 Employee Assistance Programme