Deputy Manager

Job Description

Deputy Manager - Supported LivingAccountable to: Registered Manager, Operations DirectorLocation: Lincoln and Nottingham, travel across various services to meet the needs of the organisation and service users.Hours of Employment: Full time - 37.5 hours per week, plus on call duties as required to meet the needs of the organisation.Organisation Overview:Our Client is currently a small, supported living provider, providing care to vulnerable adults with varying needs in their own homes. We feel that this is a unique opportunity for the right candidate, as they will be able to develop the existing service andhave the autonomy to grow the service responsibly.This is a family run business hailing from Nottingham.We are a provider committed to offering high-quality care, support and education to children and adults in a safe and nurturing environment. With a strong emphasis on person-centred care, our organisation aims to provide exceptional care and support while adheringto industry regulations and best practices.It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below:Our Mission:Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education.Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential.Our Values:Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive.Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards.Focused: We stay focused on understanding each persons uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individuals needs on what makes the biggest difference in their lives.Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Through compassionate support, care, and education we encourage and strive to achieve positive outcomes that enable people to reach theirfull potential.Job Summary:The Deputy Manager role is a leadership position responsible for supporting the Registered Manager in managing the daily operations of the service and leading a team of team leaders, senior/support workers. The role involves providing guidance, support, andsupervision to staff, ensuring the welfare of service users. This role plays a crucial part in creating a safe and nurturing environment that supports the personal growth and development of the service users in our service.The role also entails ensuring the service works to company policy and procedure and regulation.Key Responsibilities:1. Supervision and Leadership:· Provide strong leadership to a team of support staff, including training, coaching, and performance evaluations.· Foster a positive and collaborative team atmosphere, promoting teamwork and professional development.· Ensure staff adherence to policies, procedures, and ethical guidelines.2. Service User Support and Welfare:· Ensure the well-being, safety, and positive development of all service users.· Conduct intake assessments, develop individualised support plans, and monitor service users progress.· Monitor, address and evaluate critical incidents and provide crisis intervention as needed.3. Operations Management:· Ensure homes are well-maintained, clean, and safe for service users and support staff.· Coordinate daily operations, including staff scheduling, resources allocation, and inventory management.· Collaborate with other departments and external agencies to maintain facility operations.4. Case Management and Documentation:· Supervise and assist support staff in maintaining accurate and up-to-date service user records, including progress notes and reports.· Monitor case management activities and ensure that support plans are effectively implemented.· Prepare and submit required reports to management and funding agencies.5. Advocacy:· Advocate on behalf of service users to access necessary services, benefits, and resources.· Assist residents with legal matters when needed and maintain knowledge of legal procedures.6. Staff Development:· Identify training needs and provide or facilitate training and professional development opportunities for staff.· Conduct regular supervisions, performance evaluations and provide constructive feedback.7. Community Engagement:· Build and maintain positive relationships with community organisations, government agencies, and other stakeholders.· Represent the organisation at meetings, participate in networking events, and collaborate on community initiatives.As a Deputy Manager, you play a critical role in ensuring the well-being and success of both service users and staff. This leadership position requires strong organisational skills, the ability to handle challenging situations. This leadership position requiresgood organisational skills, the ability to handle difficult situations, and a dedication to making a positive impact on the lives of the service users in our care.Qualification and Experience:· A Level 3 diploma Health & Social Care essential.· A level 5 diploma Leadership & management or the ability to work towards.· Bachelors degree in a relevant field, suc