Data Governance Manager, Martech and Data Development Boots UK

Job Description

About Boots:Boots is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance Inc, the first global pharmacy-led health and wellbeing enterprise.Overview of the role:This is your chance to be part of shaping the future for Boots. Our data capabilities are continuing to grow and we have big plans to enhance customer and patient data governance across the organisation. To support our data vision, we are looking for someone join our Martech and Data Development Team, to lead the implementation and refinement of data governance principles across our business. You will work cross-functionally, using your experience and expertise to deliver a step change in data governance and data quality across the organisation. This is a hugely rewarding role, with excellent exposure to a wide range of senior stakeholders across several business functions and an opportunity to influence direction and process in a critical area.The role will sit within the Marketing function of Boots UK, reporting to the Head of Customer Engagement Development. You will have the support of a Data Analyst, reporting directly to you.Responsibilities:• Lead the implementation of a business-wide Customer Data Governance framework, with a focus on measuring and improving data quality, completeness and accuracy• Define, maintain and monitor adherence to enterprise customer data standards, policies and procedures• Define, measure and monitor data quality metrics and KPIs to drive improvements in customer data quality across all business areas• Engage with Data Owners and Data Stewards to ensure they are adequately trained and supported to meet data governance requirements and to improve data quality in their business area• Work with new and existing business areas/projects that use customer data, to drive the importance, alignment and cultural change to treat customer data as a business-wide asset• Line manage the Data Governance Analyst, supporting their development• Identify future resource requirements and where needed recruit, manage and develop individuals• Collaborate with the Data Protection Office to support GDPR adherence and manage risk and compliance• Provide and implement recommendations following data analysis that highlights risks, issues or trends in data quality• Support the Data Governance Analyst to log and monitor data incidents and issues and work with Data Stewards on root cause analysis and remediation activities• Be an advocate for the customer and colleague in everything you do and inspire and coach others, with your knowledge and passion for all things relating to customer data• Be the BAU business lead for our Single View of Customer (SVoC) database. Supporting the analyst to deliver the analysis of validation failures, management of matching tasks and the investigation and resolution of customer queriesOur ideal candidate:• Background in data governance and knowledge of data quality and data protection principles and practices.• Passionate about data with excellent attention to detail, strong analytical and problem-solving skills• A resilient, self-starter able to work with ambiguity and manage complex, competing demands and multiple stakeholders• Have excellent communication skills and high impact and influencing skills to promote your ideas and move others toward a common vision or goal• Able to work in a fast paced, omni-channel environment with the ability to see the bigger picture, get to the heart of the problem and to drive the right decisions at pace• Strong interpersonal skills, with the ability to build and maintain collaborative relationships across the business and IT. Able to articulate complex data issues to technical and non-technical stakeholders.• Some experience of working within a retail business environment would be an advantage• Previous experience of coding languages is desirable, especially SQL. Although this is not a day to day requirement it will be beneficial to support the analystA bit about the team:Work right at the heart of the business and join us on the exciting journey we’re on.Be involved in a variety of projects – working with great people and brilliant brands. Fast paced and extremely passionate, our Marketing team drive our success and keep our customers coming back for more, through inspiring and innovative communications. Promoting our latest products, delivering great offers that make our customers feel good and inspiring our colleagues.Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting boots.jobs.What we can offer you:• 25 days annual leave, plus statutory bank holidays & option to buy an additional 5 days annual leave• Annual discretionary bonus plan• Market leading staff discount scheme including Boots Opticians - frames and contact lenses• Competitive company pension scheme• Flexible benefits scheme available ranging from private medical insurance, cycle to work scheme and many more• Onsite Staff Shop, Opticians, Gym, Costa, Canteen and Dry Cleaning• Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardshipDiversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce.