Customer Value Lead

Job Description

As a Customer Value Lead, you will work closely with the Customer Value Manager to understand the value of our customers in the Residential and SME sectors. Your primary focus will be to support in-depth analysis, develop business cases, identify opportunitiesfor enhancing customer value, and oversee the management of the value model to ensure data accuracy. This role is pivotal in ensuring that our business strategies align with maximizing customer value and fostering long-term customer relationships.What youll do…

• Customer Value Analysis: Conduct comprehensive assessments to understand the value of customers within the Residential and SME segments. Utilise data-driven insights to identify key patterns and behaviours that influence customer value.
• Value Model Management: Oversee the management of the customer value model, ensuring data feeding into the model is accurate by implementing processes for data quality assurance and collaborating with the relevant teams.
• Business Case Development: Assist in the creation of robust business cases that align with the companys goals and focus on enhancing the overall value proposition for both Residential and SME customers.
• Value Improvement Opportunities: Use data to identify and evaluate opportunities to improve customer value across various touchpoints. Collaborate with cross-functional teams to implement strategies that enhance customer experiences andloyalty..
• Strategic Support: Provide comprehensive support to the Commercial team in devising strategies that focus on customer-centric approaches, emphasizing long-term value creation and sustainable growth.

What were looking for…We know whats important to us at E.ON Next, were looking for the brightest and best to join our team and create the right culture. You could be just what were looking for if these sound like you:

• An ambitious person with significant drive - outcome and performance oriented, with a desire to make a difference.
• Exceptional analytical skills, able to utilise the right data to provide actionable insight. This is not just about playing back data, it is about providing meaningful insight in customer and commercial outcomes that drives continuous improvement in performance.
• Passionate and open-minded and able to see the big picture whilst being meticulous about data and details.
• Strong communication skills, able to translate detailed analysis into simple, digestible insight & recommendations.
• Customer obsessed, our customers are at the heart of everything we do; their success is our key mission
• Youll need previous experience in a commercial analytical role, comfortable utilising data to support & drive decision making. Financially literate, able to develop business cases & work closely with other financially literate teams.
• A key part of this role will also be to build effective relationships with internal teams, youll need to be comfortable managing and engaging with a range of stakeholders.

What else do I need to know

• Competitive salary
• 26 days holiday plus bank holidays - this includes a guarantee of for your birthday if you want it
• A generous pension scheme
• The chance to choose from our Flexible Benefits range
• Location: Hybrid, around 2 days a week in Nottingham with occasional travel to our other sites.