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Customer Support Administrator

Astute Recruitment Ltd
Job LocationNottingham
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job briefA well established business based in central Nottingham are looking for a Customer Support Administrator to join their growing team. As a Customer Support Administrator you will be responsible for processing permits, part management and subcontractor managementin relation to delivering our customers scheduled activities. Communicating via customer portals, email and telephone.Duties:

  • Planning, scheduling and administration - once Engineers have attended jobs, case management system and the client’s portals need updating so an invoice can be produced and circulated to the client
Subcontractor Management:
  • Issuing all PO’s to subcontractors for all call types
  • Obtaining and managing scheduled appointments via planner and updating customer portals
  • Confirming appointment dates still to be achieved with all planned appointments, 24 - 48 hours prior to attendance
  • Chasing of all attendances via open calls report
  • Chasing of all paperwork following visit
  • Processing of all paperwork in call and saving documentations in CASH cabinet
Part Ordering:
  • Ordering of all parts as per grid management and requests
Permit Management:
  • Processing new and/or existing permits via required method i.e.. online portal, documentation
  • Managing permit status and review as required, taking necessary action
  • Any escort and isolation requests processed as part of permit
  • Approved status managed through to engineering - advising engineer approved date and providing documentation
  • Declined status managed through via re-submission and to approval
As the Customer Support Administrator you will have excellent IT skills, including Microsoft packages and email and have good knowledge of administrative procedures.In return you will be offered a salary of £24,000 to £26,000 depending on experience. Working hours are Monday to Friday 8:30am - 5:00pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory BankHolidays rising by one day per each year of service up to 25 days.

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