Customer Success Manager

Job Description

Customer Success ManagerNottingham, East Midlands (with hybrid working)About UsFounded in 1914, the Electrical Distributors Association (EDA) is the industry body that promotes the interests of over 260 electrical wholesale distributors in the UK - 75% of the sector. The Association also has over 130 affiliated members who are leadingproviders of products, solutions or services to the electrical wholesaler.As part of its mission to facilitate digitalisation of the sector, the EDA has launched a UK "data pool", EDATA, to provide a central resource of rich, standardised manufacturers’ product data for use by wholesalers in their websites, ERP systems and digitalbusiness processes. The technical product data in EDATA is based on the international ETIM classification standard.Due to rapid expansion, we are now looking for a Customer Success Manager to join our talented team on a permanent, full-time basis to support EDATA’s growing customer base.The Benefits- Competitive salary- Contributory pension (matched up to 6%)- Bupa health and dental cover- 25 days’ holiday plus Bank Holidays- Hybrid and remote working options- Exceptional training and development opportunities- High visibility and profile in the sectorThis is a brilliant opportunity for a high calibre individual with experience of building strong client relationships who is comfortable with the subject of data to join our forward-thinking organisation.Your experience and skill set will be instrumental in maintaining this key project, acting as the bridge between stakeholders to ensure seamless collaboration that aids the digitalisation of the sector. Plus, with the option to work in our office, in a hybridmanner or be fully remote, you’ll be able to achieve that ideal work/life balance!So, if you want to play a vital role in shaping the future of the electrotechnical sector and driving transformation with a leading organisation, then apply today!The RoleAs a Customer Success Manager, you will build and manage our relationship with our manufacturer members to ensure they are maximising their presence in the EDATA data pool for the benefit of the industry. You will encourage them to ensure their data is complete,up-to-date and follows best practice. You will agree on schedules and targets for product data maintenance, prompting regular data feeds into EDATA and confirming the data is up to date.You will also design systems and processes to help achieve these goals which can be scaled up as both the team and the project grow.Additionally, you will:- Schedule regular audits of each manufacturer’s product data to assess quality- Develop systems and processes to schedule, log and report activity- Plan a strategy to ensure each manufacturer derives maximum benefit from EDATAAbout YouTo be considered as a Customer Success Manager, you will need:- Excellent communication and relationship building skills- Experience of sourcing, developing and/or managing product data- A full, valid driving licencePlease note, you will need to attend meetings in person (typically two days per month) at our London office. You will also need to travel intermittently in the UK to meetings with manufacturers and other stakeholders and to attend industry events. This willinvolve occasional overnight stays.Other organisations may call this role Customer Relationship Manager, CRM, Stakeholder Relationship Manager, or Digitalisation Manager.Webrecruit and Electrical Distributors Association are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the onlyacceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you’re looking for an engaging role as a Customer Success Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.