Customer Service Representative - French Speaking

Job Description

Role: Customer Service Representative - French SpeakingSalary: £21,000Location: NottinghamType: Permanent - 100% REMOTE WORKING IS AVAILABLEOverview2fawcett are looking for a confident French Speaking Customer Service Representative to join a business located in Nottingham. Flexible working is available on this role ad 100% remote working is available which means this is open to applicants over thewhole of the UK. This will be on a Permanent basis and will be starting as soon as possible, so ideally you will be immediately available as a candidate. As CSR you will be working proactively in order to deliver excellent service to a group of customers interms of: order management; deliveries; Manage returns and reconcile customer debit; through clear and concise communication, in line with policies & procedures as defined in our Customer Service manual.The Role & Responsibilities of the Customer Service Representative

• Identify and assess customers needs to achieve satisfaction;
• Build sustainable relationships with Customers
• Liaise with internal stakeholders such as the Credit Department to ensure all queries are resolved
• Work closely with the Sales teams, to manage the orderbook and unblock any held orders.
• Ensure timely communication, in-line with customer expectations and brand objectives, highlighting any risk or opportunity
• Support the local Marketing teams making sure all POS materials are available to our customers,
• Handle and resolve all issues ensuring best interest of both the Customer and Company is kept at heart.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience.
• Authorise sundry credit notes for commercial reasons
• Highlight any problems/errors regarding all issues related to Key Accounts, informing all parties involved.
• To keep direct contact with Key Accounts, promptly providing them with any needed information about their orders, shipments, DC closures, etc.
• A degree of flexibility is needed to ensure all urgent tasks/ deadlines are completed to the timescale required.

Skills & Experience for the Customer Service Representative

• Language skills; native or fluent speaker in FRENCH plus English
• Happy to work in a fast paced and dynamic environment
• Customer service experience
• Experience of working within our industry would be an advantage
• Analytical Skills; Well organised, methodical and accurate
• Good knowledge of Microsoft office, intermediate excel skills would be an advantage.
• Excellent communication (verbally & writing) and problem-solving skills,
• Customer orientated
• Ability to work as part of a team
• High level of attention to detail

What will you get in return

• Flexible working - 100% Working from home is available
• Attractive salary package
• Casual Denim dress code in the office and outside of work;
• Multi-cultural, diverse and inclusive workforce where we foster many different nationalities;
• Employee resource groups focusing on diversity, sustainability, wellbeing and social activities;
• Development opportunities in a growth-driven environment
• Benefits of a global company

Keyskills :
BilingualCustomer ServiceFrenchMultinationalDelivering Exceptional Customer Service